Customer Success Manager

Crestfield Talent is seeking a proactive Customer Success Manager to manage client relationships support account engagement and help customers get consistent value from ongoing services.

This hybrid role is a good fit for someone who communicates clearly builds strong professional relationships and is comfortable managing multiple client accounts at once.

Responsibilities

• Manage ongoing communication with assigned customer accounts
• Conduct regular client check-ins and follow-up meetings
• Help customers navigate routine account and service needs
• Maintain accurate account notes and activity in CRM systems
• Coordinate customer requests with internal teams
• Track open issues and ensure timely follow-up
• Support client onboarding and account transitions
• Identify opportunities to improve retention and engagement
• Prepare account updates and internal summaries

Qualifications

• Strong communication and relationship-building skills
• Good organization and attention to detail
• Comfortable using CRM and office software
• Able to manage multiple customer accounts
• Professional and dependable
• Previous customer success account management sales or client-facing experience is preferred

Skills

Customer Success Account Management Client Relations CRM Customer Retention Relationship Management Client Onboarding Account Growth Business Communication Problem Solving Organization Time Management

Position Highlights

• Hybrid work arrangement
• Full-time schedule
• Professional client-facing environment
• Direct account ownership
• Opportunities for career advancement

Required Skills:

Account Management