Senior Fraud Analyst

Sr. Analyst, Fraud & Investigations Nationwide Financial, a Fortune100 company with nearly $70 billion in annual sales, is looking for passionate associates who experience extraordinary care. If you want to help protect individuals and businesses from fraud, we may have the place for you. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of Grandview, OH (1000 Yard Street, Grandview, OH 43215). Work schedule: 2 days in office, 3 days remote. Job Conditions This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Key Responsibilities Investigate moderate to complex fraud cases across Annuity and Life Operations, identifying patterns and root causes. Monitors communications and responds to general inquiries related to fraud and investigations. Delivers clear, concise, and complete case resolution responses that include investigative details and recommendations. Recommend, implement, and monitor fraud prevention policies and controls to ensure effectiveness and compliance. Communicate case developments and findings to management, Legal, DRM, and other internal stakeholders. Represent Operations on cross‑functional fraud‑related committees and working groups. Provide proactive support to business partners, including data analysis, trend identification, training, and consultation to raise fraud awareness and prevention capabilities. Support projects focused on continuous improvement, onboarding new fraud prevention tools, and evaluating/implementing enhanced fraud controls. Manage the ALO Fraud Prevention SharePoint site and dashboard, ensuring content is current and actionable. Deliver an outstanding customer service experience to all internal, external, current, and prospective customers. Stay current on industry fraud trends (e.g., deepfakes, account takeover, cybersecurity threats) through ongoing education, seminars, conferences, and company‑sponsored training. Collaborate with IT, Risk, and Compliance teams to assess fraud risks related to new products, services, or operational changes. Prepare reports and metrics for senior leadership and regulatory bodies as needed. Qualifications Experience in fraud investigation, risk mitigation, financial services, or related fields. Strong analytical and problem‑solving skills. Clear and professional communication skills. Comfortable working independently and managing multiple tasks. Proficient in Microsoft Office (especially Excel and PowerPoint). Familiarity with fraud trends and prevention tools is a plus. Commitment to continuous learning and technical proficiency. Pay Band E3 Job Description Summary Are you passionate about protecting our customers and our company from fraud and its negative impacts? We are skilled investigators who use technology, data, and investigative skills to identify fraud patterns and trends, proactively and reactively, and prevent wrongful, criminal actions aimed at Nationwide. If you are tenacious, naturally curious and adaptable to the constantly evolving investigative environment in which we work, we want to know more about you! As a Sr Analyst, you’ll be responsible for conducting low to moderately complex fraud investigations and providing fact‑based analysis and educated recommendations to our business partners so they can mitigate any fraud risk or concern. Additionally, you’ll be responsible for partnering and consulting with business units and leaders to implement state‑of‑the‑art fraud detection and prevention capabilities to help protect members and the enterprise from fraudulent activity. Finally, you’ll be responsible for monitoring tools and reports designed to proactively detect suspicious activity and fraud techniques. Additional Responsibilities Investigates low to moderately complex cases suspected of insurance fraud and other irregularities primarily involving Retirement Plans, Life Insurance, Annuities, and Nationwide Business Solutions Group (NBSG). Conducts complex investigations with minimal direction. May involve another level of expertise (e.g. Legal, Management, Cyber Security, etc). Ensures that assigned cases are investigated and reported back to the requesting party in a timely manner. Maintains assigned claims and referral files in a confidential manner; documents all relevant facts about files in the appropriate electronic handling system(s). Keeps management advised of developments that impact fraud case results for assigned investigations. Proactively provides support to business partners which may include analyzing and trending information, consultation/training, and investigative changes/impacts leading to increased awareness. Responsible for monitoring and maintaining various tools, systems, and processes designed to proactively identify suspicious activity. Monitors communications and responds to general inquiries related to fraud and investigations. Delivers clear, concise, and complete case resolution responses that include investigative details and recommendations. Monitors Anti‑Money Laundering (AML) and Fraud reports on a regular cadence to identify fraudulent “red flags” and AML activity. Maintains and pursues technical proficiency, including participating in continuing fraud education through fraud seminars and other company‑sponsored courses. Delivers an outstanding customer service experience to all internal, external, current, and prospective customers. Reporting Relationships Reports to Manager, Fraud & Investigations. Job Conditions Overtime Eligibility: Not Eligible (Exempt). Working Conditions: Normal office environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits Medical/dental/vision coverage Life insurance Short‑term and long‑term disability coverage Paid time off: 18 days initially and additional days pro‑rated; nine paid holidays; 8 hours Lifetime paid time off; 8 hours Unity Day paid time off 401(k) with company match Company‑paid pension plan Business casual attire allowance Equal Opportunity Statement Nationwide is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law. Salary Range The national salary range for Sr Analyst, Fraud & Investigations – Financial Services: $62,500.00 – $115,500.00. The expected starting salary range for Sr Analyst, Fraud & Investigations – Financial Services: $62,500.00 – $93,500.00. #J-18808-Ljbffr