Electronic Health Records (EHR) Administrator

Salesforce AdministratorUnder the general supervision of the Chief Information Officer, the Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and enhancement of CII's main constituent database, Salesforce. This position will work closely with the CII user community to solve business problems by configuring the Salesforce platform to meet the operational and strategic goals of the organization.The Salesforce Administrator will assist in building and managing reports and dashboards, overseeing data quality, providing employee training, and implementing new features and functionality as they become available through software updates or enhancements. The Administrator will work with the program managers to develop and document new business procedures.The Salesforce Administrator understands and assists in meeting budget and services goals, understands the mission and objectives of Children's Institute, and works within the limitations of the Organization's resources, and performs all duties in compliance with agency standards.Essential DutiesServes as primary system administrator for the Salesforce Nonprofit Cloud environmentEnsures the optimal performance of the Salesforce system and related business processesManages Salesforce roles, profiles, data-sharing rules, workflows, and licensesBuilds and maintains custom reports and dashboardsPerforms database maintenance tasks, including diagnostic tests and duplicate entry cleansingEvaluates and installs new Salesforce releases, and provides training and support to ensure full adoptionDesigns and builds new reports and queries for users; maintains and supports a responsive library of standard and often-used reports in SalesforceHandles all basic system administration functions, including application maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasksGathers detailed requests for improvements or changes to the system, and implements these changesIdentifies, installs, and maintains appropriate apps from the Salesforce AppExchange as appropriate for event management, mass email, document merge, and other functionsAutomates business processes using Salesforce and other tools where appropriate (e.g., process builder, flow automation, validation rules)Acts as a primary CII liaison with Salesforce Developers and Consultants/Partners that may be engaged to build more complex functionality, reports, or integrations with other systemsTrains new users and grows the Salesforce skill set across the organizationDocuments business processes and customizations made in SalesforcePlans ahead for upgrades, seasonal releases, and long-term projectsParticipates in CII and departmental meetings and trainings, and represents the department in a professional demeanorMaintains client privacy and confidentialityComplies with the CII Policy and Procedures Manual, Workforce Computer Use and Security Policy, and IT Professional Policy Manual, as well as agency policy and procedures for health and safety standards of all CII facilitiesAdditional DutiesOther duties and special projects as assignedSupervisory ResponsibilitiesThis job has no supervisory responsibilitiesQualificationsEducation & ExperienceBA from an accredited university in business administration, general operations management, management science, information technology, statistics, or a related fieldThree (3) or more years of experience working in Salesforce or other major CRM environmentKnowledge of social services and metrics used to measure services delivered, outcomes, and program impactExperience managing large-scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating proceduresOther QualificationsStrong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly and timely with excellent attention to detailEffective interpersonal skills and the ability to build relationships with agency stakeholdersExcellent verbal and written communication skillsDemonstrated proactive approaches to problem-solving with strong decision-making capabilityPossesses a valid driver's license and state-required auto insurance or reliable transportation depending on business needsSensitivity to service population's cultural and socioeconomic characteristicsUnderstands CII's basic philosophy and participates fully in carrying out its missionCertificates, Licenses, RegistrationsSalesforce-certified and/or expertise with Salesforce Nonprofit CloudComputer SkillsExcellent computer proficiency and solid understanding of computer applications, data structures, database design, design and implementation of workflows, networking, and user interface layoutsAdvanced knowledge of Microsoft Office 365 (i.e., Word, PowerPoint, Excel, Teams, etc.)Vision RequirementsNo special vision requirementsNoise LevelModerate noiseRequired TrainingNew Hire OrientationAB-1343: Sexual Harassment Prevention TrainingMandated ReporterTimekeeping & AttendanceCompensation:$84,641.00 USD - $103,262.00 USDIn accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.Benefits:Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New YearExcellent medical, dental, and vision insurance for eligible employees and qualified dependents403b Retirement Plan with employer contribution for eligible employeesUp to $4,500 in tuition reimbursement per calendar yearEligible for the Public Service Loan Forgiveness programFlexible Spending Account (FSA) & Health Savings Account (HSA)Employer paid Life and AD&D InsuranceVoluntary Supplemental InsuranceOpportunity for growth & advancementProfessional development & continued trainingTeam building & bonding through company sponsored events & activitiesContingencies:Influenza immunization or declinationCOVID-19, MMR and Tdap immunizationsEducation verificationReference checkBackground fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social ServicesDrug and alcohol screeningTuberculosis screening