Director, IT Operations

Responsibilities Own core IT infrastructure: servers, storage, virtualization, and cloud (Microsoft 365 / Azure and Google Workspace). Lead the endpoint fleet and device management across Windows and macOS. Direct networking across all sites — LAN/WAN/WLAN, firewalls, and segmentation. Own the service desk, procurement, and IT asset/inventory management across all sites. Mature IT operations disciplines — incident, problem, change management; monitoring and alerting; backup and restore; runbooks; and on-call. Operate IT general controls (access, change, operations) to ITGC standards. Manage infrastructure, networking, and endpoint vendors, licensing, and the operating budget. Lead a distributed team of site systems/network engineers and a service & procurement manager across MA, CA, and WV. Requirements 10+ years in IT with 5+ years leading IT operations and/or infrastructure teams, ideally across multiple sites. Demonstrated operational maturity across identity, endpoint, network, and cloud (Microsoft 365 / Azure), with strong ITSM/ITIL practices. Experience operating IT controls in a compliance-intensive environment, including producing audit evidence. A track record of building lean, metrics-driven operations with high service levels. Strong people leadership of distributed teams, plus vendor and budget management. Clear, credible communication and a hands-on, pragmatic style suited to a fast-paced hardware and manufacturing environment. #J-18808-Ljbffr