Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I graduated from Augustana College, where I was honored to be an All-American Track and Field athlete—a foundation that shaped my work ethic, determination, and competitive spirit. Today, I’m a proud husband and father of four, and when I’m not in the office, you’ll usually find me exercising or spending time with my kids. I’m also active in the community as a board member for the USMCA Minority Contractors Association, and as a die-hard New England Patriots fan, there’s no shortage of football conversations around here.

We offer health benefits, license reimbursement, and a genuinely family-first environment with flexibility when it’s needed most. We’re looking for someone who is a quick learner, adaptable, positive, responsible, coachable, and committed to working hard. If you thrive in a supportive, motivated atmosphere where you can grow both personally and professionally, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Patrick Zeunik - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.