Support Coordinator II - Arcadia Multispecialty Clinic - Med Surg Onc - Full Time 8 Hour Days ([...]

Overview Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Responsible in coordinating multiple appointments with many multi-specialty clinical services. Participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. Performs other duties as assigned. Essential Duties Clerical: Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner including obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. Includes surgery scheduling, laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Reviews master schedule and anticipates requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates and schedules diagnostic testing for patients, including sending letters of medical necessity. Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Distributes messages to medical personnel using electronic systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24 hours per department protocol. Patient Customer Service: Displays courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance regarding scheduling, paperwork, and follow-up appointments. Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others. Prepares estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including copayment, deductibles, co-insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team. Communicates all changes with patient and case information to all involved personnel. Works with hospital staff to resolve issues and accommodate patient needs. Adheres to policies aimed to protect patient confidentiality. Assist Support Coordinator I with complex customer service issues and provide resolution. Teamwork/Collaboration: Maintains an open line of communication with management and other staff and demonstrates a professional demeanor. Keeps abreast of changes within the USC healthcare system. Works collaboratively as department’s liaison/representation between the department and other hospital and physicians’ staff. Other: May assist with onboarding and training new hire employees and physicians. May assist Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting. May work on auditing, correction, and resubmitting rejected charges and follow up. Performs other duties as assigned. Required Qualifications Req High School or equivalent Req Demonstrated ability in customer service, intake and scheduling Req Proven record of dealing with the public in a customer service role Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment. Req Knowledge and understanding of insurance plans and types of coverage provided, including government health programs Req Knowledge and ability in processing new referrals in a timely manner Req Demonstrated ability and knowledge in patients scheduling Req Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility Req Possesses ability to work independently and in a team setting Preferred Qualifications Pref Bachelor’s Degree In a related field Pref 3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment. Pref Knowledge of medical terminology preferred Pref Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred Pref Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred Required Licenses/Certifications Req Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Pref Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred Pref Certification - Job Relevant Billing and Coding Certificate USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries. The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Job ID REQ20176152 Posted Date 06/03/2026 Apply Current employees apply here #J-18808-Ljbffr University of Southern California