Customer Service Representative

Description

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Customer Service Representative

Contract to Hire: Chandler, Arizona, US

Salary Range: 19.00 - 21.00 | Per Hour

Job Code: 371257

End Date: 2026-09-23
Days Left: 4 days, 3 hours left

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Position: Customer Service Representative
Location: Chandler, AZ (85224)
Duration: 12 Months

Pay Range: $19 - $21

Position Overview

We are seeking a Customer Service Representative to support consumers with Health Savings Accounts (HSAs) offered through employer-sponsored benefit plans. This role will assist customers with account-related questions, provide clear and accurate information, and help resolve a variety of account and card-related inquiries.

The ideal candidate will have strong communication and customer service skills, be comfortable working in a structured, high-volume environment, and demonstrate reliability, professionalism, and attention to detail.

Key Responsibilities

• Provide professional and courteous customer service to consumers regarding Health Savings Accounts.
• Assist customers with a variety of account-related inquiries and requests.
• Support customers with claims, debit card orders, password resets, and account access .
• Assist with suspending or replacing lost or stolen debit cards.
• Help customers locate account statements and other relevant account information.
• Clearly explain account information, procedures, and available options to customers.
• Accurately document customer interactions and maintain appropriate records.
• Follow established policies, procedures, and security requirements when handling customer information.
• Escalate complex issues when appropriate and ensure customers receive accurate resolutions.
• Maintain professionalism and a positive customer-focused approach in a fast-paced environment.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement

• Customer Support
• CSR
• Call Center
• Account Access

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Atharva Patil
• View email address on click.appcast.io

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