Electronic Visit Verification (EVV) Specialist & Administrative Support

Job Description

Job Description

Salary: $21 per hour

About Us

We are a growing home care agency committed to providing compassionate, high-quality care to clients in their homes. Our team values accuracy, compliance, and strong operational support to ensure both caregivers and clients are fully supported.

Position Overview

We are seeking a detail-oriented and dependable EVV Specialist & Administrative Support professional to manage Electronic Visit Verification (EVV) processes and support daily administrative operations.

Electronic Visit Verification (EVV) is a system required by Medicaid that electronically verifies caregiver visits, including the date, time, location, and services provided to ensure compliance and accurate service delivery.

This role plays a critical part in ensuring visit accuracy, compliance, and smooth agency workflow, while also supporting HR functions and field operations when needed.

Key Responsibilities

EVV Management:

• Monitor and maintain accuracy of caregiver visits using EVV systems
• Review and correct visit discrepancies, including missed clock-ins/outs
• Resolve EVV exceptions in a timely manner
• Train caregivers and staff on proper EVV usage
• Ensure compliance with Indiana Medicaid and payer requirements
• Work with EVV platforms such as AxisCare and Sandata

Administrative Support:

• Assist with scheduling, data entry, and documentation
• Support payroll and billing by validating visit records
• Maintain accurate client and caregiver files
• Provide general office support, including phones and communication
• Assist with reporting, audits, and other operational needs

HR & Field Support (Added Responsibilities):

• Assist the HR Coordinator with home visits when needed
• Support onboarding and compliance follow-ups during home visits
• Participate in caregiver check-ins and client satisfaction visits

During Home Visits, responsibilities may include:

• Ensuring caregiver compliance (CareAcademy, CPR, TB, required documents)
• Reviewing care plans with clients and caregivers
• Observing caregiver performance and service delivery
• Verifying services are being provided according to authorization and plan of care
• Addressing client concerns or reporting issues back to administration
• Assisting with documentation collection (signatures, missing forms, updates)
• Supporting quality assurance and compliance checks in the field

Qualifications

• Experience in home care, healthcare administration, or EVV systems preferred
• Hands-on experience with EVV platforms such as AxisCare and/or Sandata strongly preferred
• Strong attention to detail and problem-solving skills
• Proficiency with computer systems and Microsoft Office
• Excellent organizational and communication skills
• Ability to maintain confidentiality of sensitive information
• High school diploma required; higher education preferred
• Bilingual (Spanish) required

What We Offer

• Competitive pay
• Supportive and collaborative team environment
• Opportunities for growth and advancement

How to Apply

Please submit your resume along with a brief summary of your relevant experience. We are looking for someone who is reliable, detail-focused, and committed to supporting both compliance and care delivery.