Sales and Customer Service Representative

FASTSIGNS Customer Service Representative

A successful FASTSIGNS Customer Service Representative will:

• Be the initial point of contact for both current and prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, create work orders, and ensure timely delivery of finished projects.
• Participate in daily team meetings, support execution of business and marketing plans, and contribute directly to the success of the FASTSIGNS Center.
• Work with customers through multiple channelsemail, phone, in person, and occasionally at their place of business.
• Build long-lasting relationships by turning prospects into loyal, repeat clients.
• Proactively follow up on inbound leads, online inquiries, and open estimates to convert opportunities into sales.
• Make outbound follow-up calls to dormant accounts and past customers to generate new business.
• Maintain an active sales pipeline inside the CRM by logging interactions, updating opportunities, and progressing deals.

Ideal qualifications for FASTSIGNS Customer Service Representative:

• 23 years of retail, counter sales, or inside sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn, and able to build strong customer relationships.
• Excellent listening, communication, and organizational skills.
• Comfortable working in a fast-paced environment and managing multiple projects at once.
• Ability to work under pressure while producing high-quality, accurate work.

Are you the right fit?

Do you enjoy working with people? Do you love helping customers solve problems and find the right solutions? Are you looking for a role that offers ongoing learning, skills growth, and a clear career path? If so, we want to meet you. Join the ever-growing sign and visual communications industry and become part of the FASTSIGNS Independence team.

Compensation: $14.00 - $18.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.