IT SPECIALIST I - III

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT SPECIALIST I - III

Full Time New Berlin, WI, US Position Summary We are adding an IT Specialist to join our team. This role is responsible for a wide range of foundational functions, balancing daily frontline end-user technical support and business systems tracking, infrastructure maintenance, and core ERP operations. The ideal candidate is technically curious, learns quickly, and enjoys working closely with a collaborative team to support real business operations across all three of our branch locations. Level & Placement This position will be placed at Level I, II, or III based on your experience and demonstrated capability. We’re not trying to fill a single profile - if you’re the right person, we’ll place you where you fit. Key Responsibilities End User Support First Point of Contact: Serve as the primary contact for day‑to‑day technical support and Tier 1 help desk issues across all three branch locations. Device Lifecycle Management: Handle hardware setup, deployment, and comprehensive lifecycle management for desktops, laptops, and peripherals. Access Management: Oversee user account provisioning, system access management, and coordinated onboarding/offboarding workflows. Communications Support: Maintain and support the corporate phone system, conference room equipment, and connected communications platforms. ERP & Business Systems Epicor Eclipse Operations: Learn and support Epicor Eclipse—our core distribution ERP and the most critical system the IT team manages. System Troubleshooting: Handle day‑to‑day Eclipse operations, direct user support, and basic system troubleshooting. Process Alignment: Develop a working knowledge of the physical business processes that Eclipse supports across sales, purchasing, warehouse, and accounting. Logistics Hardware Integration: Manage warehouse RF‑scanning hardware in close coordination with our warehouse team and external hardware partners. IT Operations Asset & Maintenance Tracking: Handle routine asset tracking, infrastructure documentation, and routine system maintenance. Managed Services Liaison: Act as the first point of contact with our managed services partner on infrastructure, network, and security matters before escalation. Knowledge Base Development: Actively contribute to process documentation and the long‑term development of the internal team knowledge base. Qualifications Required: Foundation in IT: A solid foundation in IT support, hardware, or systems administration achieved through work experience, education, or both. Technical Versatility: Comfort working across a variety of technologies without needing deep, immediate expertise in all of them. Reliable Communication: Proven ability to follow through reliably and communicate clearly within a tight‑knit team environment. Adaptability: Demonstrated ability to adapt well in a hands‑on environment where priorities shift day to day. Business Orientation: A genuine interest in how ERP software and technology systems support real‑world business operations, not just the technical layer. Preferred but not required: ERP Experience: Prior experience utilizing or supporting Epicor Eclipse or any alternative business operations enterprise software. Industry Background: A professional background or familiarity with distribution, manufacturing, or wholesale industry environments. Ecosystem Expertise: Administrative experience with Google Workspace environments. Logistics Tech: Familiarity with warehouse technology, mobile RF‑scanning hardware #J-18808-Ljbffr Evolving Solution Services