Creative Experience Specialist [ Customer Service Rep. ]

As a CSR at Mission Crafts, you will support our candle studio, retail operations, product fulfillment and production during our business operations. This role blends customer service, hands-on creative work, and behind-the-scenes support to help ensure every guest has a polished, memorable experience. Pay Rate: $10.50 per hour + tips Schedule: Up to 15-25 hours per week, scheduled as needed based on bookings and business needs Position Start Date: July 20, 2026 Reporting Manager: Marcie Anguiano, CEO Responsibilities Greeting guests warmly, check them in, and assist with class flow Help customers through the candle-making process and answer questions Ensure fragrances, vessels, dyes, charms, and materials are fully stocked and neatly displayed Maintain a clean, polished, guest-ready appearance throughout the studio Assist with setup and support during special events, workshops, and private parties Other duties as assigned Production & Back-of-House Support Assist with production for custom and/or online retail orders (wicking, pouring, cleaning and preparing glassware) Clean, label, and price inventory for the retail area Prepare materials for special events and off-site experiences Create or assemble items needed for workshops, promotions, or events Keep production areas organized and restocked Provide general support to always ensure smooth operations Expectations Maintain a friendly, professional, helpful team-centered, and customer-centered attitude Follow safety protocols during all candle-making and production tasks Be reliable, punctual, and willing to learn Weekend availability required; weekday shifts assigned as needed Benefits FREE unlimited candles for all MCLLC employees 20% off candle making for family and friends Flexible Schedule Company Description Mission Crafts is a San Antonio-based fragrance studio and candle-making experience founded in 2019 by Marcie Anguiano. Inspired by South Texas culture, botanicals, and artisan craftsmanship, we specialize in hand-poured candles, custom fragrances, and immersive scent experiences. Guests can visit our interactive candle bar to design their own signature scent, participate in creative workshops, or shop our curated collection of candles, room sprays, and fragrance gifts. We also partner with businesses, event planners, and individuals to create custom-branded scent products for weddings, corporate gifting, and special occasions. At Mission Crafts Chandlery, every fragrance tells a story—blending creativity, culture, and community into a one-of-a-kind sensory experience. #J-18808-Ljbffr