Accounts Receivable Lead

Accounts Receivable & Customer Account Specialist

Since 1991, Spring Footwear Corp has been dedicated to providing consumers with footwear that blends comfort, quality, and style. With over three decades of experience, our success is built on innovation, craftsmanship, and lasting partnerships.

Position Overview

We're looking for a detail-oriented and proactive Accounts Receivable & Customer Account Specialist to join our Accounting Department. The ideal candidate will take ownership of key A/R processes, including payment application, credit, and collections, while ensuring accurate billing, efficient follow-up, and strong professional relationships with customers and internal departments.

This role requires someone who is comfortable communicating directly with customers by phone and email, resolving account questions, supporting key accounts, assisting with credit insurance documentation, and reconciling complex marketplace settlements.

Key Responsibilities

• Generate and post customer invoices accurately and in a timely manner.
• Apply customer payments, including ACH, wire, check, credit card, and marketplace deposits.
• Record and reconcile daily deposits, payments, refunds, credits, and adjustments.
• Monitor A/R aging reports and follow up with customers on past-due balances via phone, email, and written correspondence.
• Communicate professionally with customers regarding payment status, open balances, deductions, short payments, disputes, and collection matters.
• Research and resolve billing discrepancies, short payments, chargebacks, deductions, unapplied cash, and customer account issues.
• Support credit processes, including customer account documentation, credit-limit updates, credit insurance support, and collection status updates.
• Assist with key account receivables, including reconciliations, payment follow-up, deduction tracking, and account documentation.
• Reconcile complex marketplace settlements, including gross sales, refunds, fees, chargebacks, reserves, adjustments, and net deposits.
• Process and record credit card payments, refunds, and adjustments securely.
• Maintain updated customer account information, including payment terms, contact details, credit limits, and collection notes.
• Prepare and distribute A/R, payment application, credit, collections, and customer account reports for management review.
• Support month-end closing activities including journal entries, reconciliations, and reporting.
• Collaborate with the Sales, Customer Service, and Accounting teams to ensure accuracy and smooth financial operations.
• Use Excel to analyze customer balances, reconcile large datasets, identify discrepancies, and support reporting.

Qualifications

• Bachelor's Degree in Accounting, Finance, Business, or related field preferred.
• 35 years of hands-on A/R experience, including payment application, credit, and collections.
• Experience communicating directly with customers regarding balances, payments, deductions, disputes, or collection matters.
• Strong proficiency in Microsoft Excel and ERP/accounting systems; experience with QuickBooks, NetSuite, Microsoft Dynamics, or similar platforms is a plus.
• Experience with key accounts, credit insurance, customer deductions, chargebacks, or marketplace settlements is a strong plus.
• Excellent written and verbal communication skills with a professional and customer-focused approach.
• Strong attention to detail, analytical mindset, and ability to problem-solve independently.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

What We Offer

• Competitive pay based on experience.
• Comprehensive health, dental, and vision insurance.
• Profit-sharing program.
• Paid Time Off and company-paid holidays.
• Employee discounts on footwear brands.
• A collaborative and supportive company culture built on precision, integrity, and growth.

Apply Today

Take the next step in your accounting career with Spring Footwear Corp. and join a team where accuracy, customer relationships, and follow-through matter.