Sous Chef

Sous Chef

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

Main duties:

As Sous Chef, you will support the Chef De Cuisine in providing leadership, direction, and motivation to the culinary team, ensuring the successful execution of daily department operations and that consistent, high-quality product is produced. Responsible for all culinary functions and staff in the assigned kitchen. Strives to continually improve guest and team member engagement and maximize the financial performance of the department.

General duties:

• Supervise daily culinary operations in assigned kitchen and ensure compliance with all policies, standards and procedures. Understand team member positions well enough to perform duties in team members' absence.
• Schedule team members to business demands and track team member time and attendance.
• Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensure compliance with food handling and sanitation standards. Follow proper handling and correct temperatures of all food products.
• Regularly estimate production needs and communicate to culinary team.
• Prepare and cook food. Assist in determining how food should be presented and create innovative, attractive food displays.
• Maintain purchasing, receiving and food storage standards.
• Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
• Ensure team member recognition is taking place on all shifts and participate in all team member recognition programs. Celebrate successes and publicly recognize the contributions of team members.
• Solicit team member feedback, utilize an "open door" policy and review team member engagement results to identify and address team member problems or concerns.
• Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
• Ensure proper controls are in place and polices are established and followed by all team members and are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction and strive to improve quality.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Communicate the impact of the department's operations on the property's operational and financial goals and objectives and achieve or exceed budgeted goals. Achieve and exceed goals including performance goals, budget goals, team goals, etc.
• Review guest comments, guest satisfaction results and other data to identify areas for improvement. Respond to and handle guest opportunities and challenges.
• Establish and maintain open, collaborative internal and external relationships and ensure direct reports do the same. Assist teams in developing lasting relationships with guests to secure repeat business. Serve as a role model to demonstrate appropriate behaviors. Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
• Recruit and select talented team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
• Train department team members; plan, assign and direct work; reward and discipline team members; address complaints and resolve problems. Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance. Empower team members to deliver the ultimate guest experience. Observe team member service behaviors and provide ongoing feedback.
• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
• Build and maintain an organizational culture that maximizes guest and team member engagement and attracts top talent.

About you...

• Are organized and proficient at multitasking
• Detailed hotel culinary operating knowledge; demonstrated strong leadership and strategic planning skills; and proven achievements in optimizing guest and team member engagement and financial performance.
• Experience successfully leading in a fast-paced environment and prioritizing demands.
• At least 2 years of related work experience.
• Well versed in culinary financial aspects
• Technically savvy and familiar with culinary operating/budgeting systems and spreadsheets.
• Are a reliable team player willing to learn and adapt to new situations
• Able to lift at least 50 lbs.
• Proficient in verbal and written English communication
• Able to stand for long periods of time
• Food Handling certification (can be obtained during employment)

Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.