Housekeeping Manager

ABOUT US

Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.

POSITION SUMMARY
The Housekeeping Manager plans, organizes, and manages housekeeping, room set-up, and laundry functions of Channing House. The Housekeeping Manager ensures consistent quality across current operations and helps plan housekeeping and laundry services for renovated, expanded, and future buildings. The Housekeeping Manager exemplifies our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following essential duties and responsibilities:


Housekeeping Duties- 70% of job duties:

• Establishes and implements operational standards and procedures for housekeeping, laundry, room set-up, and related services.
• Ensures resident apartments are cleaned thoroughly and according to schedule.
• Ensures common spaces and events are properly set up, maintained, cleaned, and returned to their standard configuration.
• Develops quality measures and regularly inspects work to ensure services meet established standards across all areas and buildings.
• Selects appropriate cleaning materials and methods for different types of linens, furniture, flooring, and surfaces.
• Coordinates activities with other departments to ensure services are provided efficiently and in a timely manner.
• Responds to resident communications, including commendations, concerns, and complaints, in a tactful and timely manner; investigates service or equipment concerns and takes appropriate corrective action.
• Evaluates current operations, staffing, equipment, supplies, workflows, and service levels to identify opportunities for improvement.
• Recommends and implements changes that improve service quality, resident satisfaction, consistency, safety, and operational efficiency.
• Evaluates and implements computer tools and software to support the effective management of housekeeping and laundry services.
• Participates in planning for renovations, expansions, and future buildings to ensure housekeeping and laundry operational needs are considered.
• Provides input on flooring, finishes, furnishings, equipment, storage, supply areas, laundry facilities, and other features that affect cleanliness, safety, durability, and operational efficiency.
• Develops housekeeping service plans, staffing models, equipment needs, cleaning schedules, and budgets for renovated, expanded, and future spaces.
• Establishes consistent housekeeping and laundry standards across existing, renovated, expanded, and future buildings.
• Oversees housekeeping-related aspects of renovations, expansions, and temporary arrangements, ensuring compliance with health, safety, environmental, regulatory, and infection-control standards.
• Plans and coordinates final cleaning, operational readiness, and the transition of new or renovated spaces into regular housekeeping service.
• Oversees the distribution and inventory of supplies and equipment and ensures Housekeeping and Central Supply storage areas are organized, stocked, and maintained.
• Ensures housekeeping and laundry equipment is maintained in working order and coordinates necessary repairs or replacements.
• Manages supply and equipment vendor relationships and contracts.
• Selects and orders equipment, supplies, and furnishings.
• Estimates costs; prepares and manages operating and capital budgets; and monitors expenditures within established budgets.
• Manages monthly charges for laundry and housekeeping services provided to residents.
• Participates in applicable Quality Assurance and Performance Improvement (QAPI), safety, infection-control, and emergency-preparedness committees.

Supervisory - 30% of job duties:

• Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, onboarding, training, developing, and retaining employees; planning, assigning, delegating, and directing work; evaluating performance; recognizing and rewarding employees; providing coaching and corrective action; addressing complaints and workplace concerns; and, when necessary, disciplining or terminating employment.
• Trains staff on cleaning standards, work procedures, infection control, safety practices, inventory management, and the proper use of housekeeping and laundry equipment.
• Forecasts staffing needs and adjusts schedules to maintain effective service levels during routine operations, special events, emergencies, renovations, and building openings.
• Completes required administrative duties, including forms, reports, evaluations, and studies.
• Performs other duties and responsibilities as assigned.

Upholding Company Standards:

Consistent commitment to:

• Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills
• Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public
• Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community
• Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes

JOB REQUIREMENTS / QUALIFICATIONS

To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Years of Related Professional Experience :

• 5 years of related work experience
• 3 years supervisory experience
• Equivalent combination of education and experience accepted

Educational/Position Requirements :

• High School diploma, GED or equivalent experience
• AA, BA or BS degree. Specialty in Hospitality preferred.

Computer/Software/Technical Applications:

• Ability to use a computer.
• Microsoft suite

Languages :

• Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.
• Fluency in Spanish is preferred.

Required Licenses/ Certifications/ Background:

• Must be willing to obtain specialized training in infection control within 90 days of employment, unless training or expertise can be demonstrated.

Travel Required :

• Less than 10%

Skills :

• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation - Actively looking for ways to help people.
• Customer Service - Manages difficult or emotional situations involving residents, resident families, and/or staff; responds promptly to needs of residents, resident families, and/or staff; responds to requests for service and assistance.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Time Management - Managing one's own time and the time of others.
• Professionalism - Presents self in a highly professional manner to others and communicate with co-workers and other departments with professionalism and respect. Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, residents, and resident families.
• Quality Management - Looks for ways to improve and promote quality.
• Safety and Security - Observes and ensures staff compliance with safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Cultural Awareness - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; continually works to improve supervisory skills.
• Organizational Support - Follows policies and procedures; supports organization's goals and values.

Abilities :

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Learning - Willingness to be open to learning and growing.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ethics - Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Positivity - Ability to maintain a positive attitude.
• Presentability - Maintains high standards for work areas and appearance. Upholds dress code requirements.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Attendance/Punctuality - Consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
• Negotiation -The ability to bring others together and try to reconcile differences.
• Empathy - the ability to understand and share feelings of another.
• Discretion - behaving or speaking in such a way as to avoid causing offense or revealing private information.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Adaptability - Adapts to changes in the work environment.
• Detail Orientation - Able to concentrate on the details of a project, assignment or task at hand. Often times, this means spotting errors or inconsistencies, such as grammatical mistakes, numerical issues, or the removal of unnecessary information.
• Multitasking - the performance of more than one task at the same time and ability to prioritize task completion accordingly.
• Relaxed presence - Remains calm under pressure and in stressful situations.
• Work Independently - Able to work by yourself with minimal direction and supervision.

Reporting Relationships:

• Number of Direct Reports (if applicable): 15-20

Work Environment:

• Generally in an indoor setting.
• Supervise activities and events outdoors. May be exposed to heat/cold during support of outside activities.
• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.
• Position requires ability to work nights, weekends and some holidays based on Channing House and Housekeeping needs
• Hands-on Oversight: Active presence on the floor to personally supervise deep cleaning, and specialized projects.
• High Mobility: Requires standing, walking, and traversing multiple floors for extended periods to inspect rooms and public areas.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to:

• Able to sit at a desk, working on computers and operating phones.
• Stand on your feet throughout work period. Significant walking or other means of mobility.
• Possess multi-limb and eye-hand coordination
• Able to reach, bend, stoop, push and/or pull, and frequently lift/move up to 25 pounds.
• Utilize specific vision abilities for viewing work related processes and materials handling.

Channing House Diversity Statement:

Channing House is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race (including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws. Channing House is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.