Customer Experience Specialist

Customer Experience Specialist (Finance) Job ID: 527068 Barriere Construction, a CRH Company, is the Louisiana-based infrastructure contractor of choice for our Gulf South employees and customers. For 70+ years, we have continuously created value through our Culture of Care while safely and reliably delivering quality construction projects and materials under budget and on time, every time - this is our B Guarantee. Infrastructure and heavy civil construction services include asphalt and concrete paving, site preparation, structural, mechanical, and turnkey services. Materials sales are also available for all projects including your own, from residential to industrial. We are one of the largest asphalt producers in Louisiana with the largest asphalt plant in the state along with two others. Our award-winning Construction Group is constantly expanding the scope of its capabilities. It currently specializes in transportation, petrochemical, power, commercial, residential, and ports and rail projects. Summary Estimators are responsible for estimating and bidding construction and paving projects. They work directly with customers (owners) to ensure satisfaction throughout the estimating process. Estimators creates and maintains relationships with owners, owner representatives, subcontractors, and vendors so that company is invited to bid and then to produce accurate bids that get the work and maintain an adequate and manageable backlog. Estimator possesses assertiveness and knowledge commensurate with making recommendations regarding whether BCC bids certain jobs based on job requirements, safety risk analysis and financial stability of client. Estimators must communicate and cooperate with people all levels, both internal and external to the Company. Key Duties and Responsibilities Estimate and/or bid on suitable construction and asphalt paving projects Lead and present information in planning meetings Participate in self-development activities Develop relationships with suppliers, and customers, and other stakeholders Maintain accurate reports and project mapping; understand contract designs and specifications Understands or finds out how to best build specific heavy, civil and structural engineering projects Reviews and understands safety policies and procedures as outlined in our safety manual and can apply that knowledge where applicable in the biding process. Reads plans accurately, conceptualizes project, interprets and presents value added engineering Identifies and initiates activities that will assist in building and cementing relationships with owners, owner representatives, subcontractors, and vendor. Build a preliminary project schedule Competencies Core Competencies: Concern for Safety and Environment (CSE) - Intermediate Customer Service Orientation (CSO) - Advanced Initiative (IN) - Advanced Integrity (IT) - Intermediate Quality Focused (QF) - Intermediate Teamwork and Communication (TC) - Advanced Leadership Competencies: Leading and Developing Others - Intermediate Job Competencies: Work Methods and Procedures: Knowledge of Heavy Civil, Industrial and Highway Construction. DOT designs, regulations, and specifications Developing, organizing, estimating and bidding Budgeting for all job costs Determining appropriate construction methods Plan reading, interpretation, and communication Problem solving Contract negotiation Low-cost- best-value calculations Tools and Equipment: Computers, Software - Advanced Level (CAD, GPS software, planning, estimating, scheduling software). MS Office. Planning and Scheduling: Have knowledge of critical path scheduling. Barriere Systems, Processes, Policies, and Procedures: Advanced familiarity with business systems, work processes, Company policies and procedures Staff development, including recruiting, developing, and training Workforce planning and allocation Quality control standards. Technical Communication: Pre-construction, inspection, and site visit communication Post-project analysis Organizational Awareness: Demonstrate understanding of the integrated nature of jobs for successful projects Communicate and understand the Company culture and methods. Business Development: Establish relationships with customers to gain repeat business Maintain awareness of area and industry trends, and organizations; identify new business opportunities Accountability and Decision-Making: Directly responsible for estimating projects. Estimate, bid and lead handoff to Project Management. Invoice approval on all project costs. Business Results/Measures: Safety Quality Productivity/Profitability People Equipment Other Work Experience: Minimum 3-5 years of experience as an Estimator in the Heavy Civil Construction industry. Strong preference for a candidate with 5-7 years of experience estimating DOT, municipal roadway, site development, earthwork, drainage, and infrastructure projects. Experience with public bid lettings, quantity takeoffs, cost analysis, subcontractor procurement, and estimating software is highly desirable. Education / Training: BS in Construction Management or Civil Engineering or equivalent experience. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. Barriere Construction, a CRH Company, is an affirmative action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person. #J-18808-Ljbffr