Medical Receptionist

Job Description

Job Description

Glaucoma Center of Michigan is the largest and most experienced independent practice in the State of Michigan exclusively devoted to the treatment of glaucoma and associated cataract problems.

We are looking for an energetic, DEPENDABLE, outgoing, and initiative driven individual to add to our existing qualified staff.

Our main office is in Southfield at 12 Mile and Telegraph. We have satellite offices in Dearborn and St. Clair Shores.

Essential duties and Responsibilities:

• Perform day-to-day operations of the facility and general office duties including: answering a high volume of inbound calls, placement of outbound calls, monitoring of voicemail, recordkeeping, file maintenance, sorting and distribution of incoming mail and facsimiles.
• Schedule patient appointments according to defined protocols.
• Inform patient of appointment date, arrival time, and location; answer any questions the patient or patient representative may have.
• Maintain an understanding of services provided by provider at each location.
• Efficiently types, talks and navigates multiple healthcare platforms and reference material at the same time to assist the patient in a timely manner.
• Greet patients and guests upon arrival, confirm identity and provide necessary information related to their visit.
• Confirm patient demographics, insurance information, prior authorizations, physician referrals and other check-in procedures as directed.
• Collect co-payments, fees for services and past due balances.
• Post payments, process billing information, and follow end of day closing procedures.
• Provide excellent customer service to deliver a positive patient and family experience, identify and respond to any additional needs in a courteous and timely manner, treat others with care and respect while maintaining privacy and confidentiality at all times.
• Adhere to policies and procedures including quality and patient safety protocols, verification of benefit eligibility, pre-authorization requirements, payment collections, no shows, etc. as required.
• Performs other duties as assigned.

EDUCATION

High School Diploma or equivalent required.

Experience

• 1 year Physician Office experience preferred
• EHR system experience preferred
• Ophthalmology experience preferred

Skills/Qualifications:

• Knowledge of basic medical terminology.
• Requires a high level of attention to detail.
• Possess excellent verbal, written communication and problem-solving skills.
• Ability to communicate sensitive financial information.
• Excellent customer service skills including the ability to use independent thinking, sound judgement and creativity when resolving customer issues or concerns.
• Ability to multi-task and effectively work independently and with a team.
• Deal with stressful situations while maintaining a high quality of professionalism.
• Knowledge of medical insurance.
• Empathy and sensitivity to work with patients with hearing & or vision loss.
• Time management & organization.
• Ability to perform in busy office required.

Working Conditions/Schedule:

Clinic Hours: Monday – Friday from 8 am-5 pm

No Weekends

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Health Insurance
• HSA
• Paid Time Off
• Holiday Pay

Job Type: Full-time

Salary: Dependent on Experience

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Ophthalmology

Schedule:

• Day shift
• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 2 years (Required)