General Manager
MÓGŪ Modern Chinese Kitchen
Job Summary: The General Manager (GM) of a MÓGŪ restaurant is responsible for overseeing and managing all aspects of the restaurant's operations. The primary function is to ensure excellent customer service, maximize profitability, and maintain a positive work environment.
Supervisory Responsibilities:
Supervisory Responsibilities:
- The GM leads a team of employees, implements company policies and procedures, and upholds quality and safety standards.
- Responsible for recruiting, hiring and supervising the leadership team in the store location.
- Responsible for termination decisions in store location.
- Makes final decision for approval of borrowing/sending team members to other store locations.
- Reviews all regional evaluations and makes proper corrections by informing the team.
- Administers performance evaluations for all team members at store location.
- Monitor and analyze key performance indicators (KPIs) such as sales, labor costs, food costs, paper goods costs, gross margin, EBITDA margin, google/yelp ratings, and take appropriate actions to improve results.
- Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and equipment maintenance.
- Analyze financial statements, weekly store sales reports, and other performance metrics to identify areas for improvement and implement appropriate strategies.
- Foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving employee conflicts.
- Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
- Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
- Responsible for approving store schedules, altering team member time clock punches as needed, and processing payroll for their store location.
- Address customer inquiries, concerns, and complaints promptly and effectively, striving for customer satisfaction and loyalty.
- Responsible for counting and depositing cash.
- Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
- Responsible for becoming a subject matter expert on company policies and procedures.
- Understand legal and financial implications regarding the store operations.
- Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
- Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent interpersonal and communication skills to interact with customers, employees, and suppliers.
- Exceptional problem-solving abilities and the capacity to make sound decisions under pressure.
- Should be respected by their peers.
- Must be trustworthy and honest.
- Must be punctual.
- Understand how to delegate duties and prioritize responsibilities.
- Have a high level of emotional intelligence.
- Excellent communication, written, and interpersonal skills to interact with staff and customers effectively.
- Exceptional problem-solving, decision-making abilities, and conflict resolution abilities, especially in high-pressure situations.
- Strong leadership and coaching skills with the ability to motivate and inspire a diverse team.
- Exhibit excellent judgement and integrity.
- Proficiency in using restaurant management software, POS systems, and other relevant tools.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must work a minimum of 50 hours per week.
- In-depth knowledge & experience in restaurant operations, including front-of-house and back-of-house functions.
- Previous experience in a managerial role within the quick service restaurant industry.
- Strong understanding of financial management, budgeting, and profit optimization.
- Thorough knowledge of food safety regulations, health codes, and sanitation standards.
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Referral program
- Employee discount
- Pet rider program
- Paid training
Vacancy posted 2 days ago
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