Customer Service Representative

Job Description

Job Description

Description

Provide sales and operational support to customers and internal sales teams in a technical, made-to-order environment. This is not a high-volume call center role—interactions are more complex and require critical thinking, cross-functional collaboration, and attention to detail.

Key Responsibilities

• Process and manage customer orders, including custom product requests
• Generate quotes, track order status, and expedite as needed
• Troubleshoot order and product issues, ensuring timely resolution
• Communicate with customers and sales reps to clarify requirements
• Partner with engineering, warehouse, and other internal teams to fulfill specialized requests
• Maintain accurate records and data entry in SAP and internal systems
• Support restocking activities and order adjustments

Training Path

• Start in an Order Processing role focused on data entry and system learning
• Gain product knowledge and system proficiency (SAP, internal processes)
• Progress into a more customer-facing, problem-solving position

Systems & Tools

• SAP
• Microsoft Excel
• Microsoft Outlook

Required Qualifications

• 1+ year of customer service or order entry experience
• Strong analytical thinking and ability to learn technical products
• High attention to detail and accuracy
• Positive attitude and team-oriented mindset
• Strong computer skills (Excel, email, data entry)
• Typing speed of 45+ WPM
• High school diploma or equivalent

Preferred Qualifications

• Bachelor’s degree
• Experience with SAP
• 2–4 years of technical customer service experience
• Exposure to power transmission or similar industrial products
• Mechanical or technical aptitude (professional or personal interests such as automotive work, farming, etc.)

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

The pay range for this position is $23.21 - $23.21/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Waunakee,WI.

This position is anticipated to close on Jul 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.