VP, Operations (West Coast)

The VP of Operation reports to the Chief Operations Officer and will oversee all aspects of multiple ophthalmology practices located throughout West Coast region. The incumbent provides strategic and operational leadership to the regional practice management team. This position requires an individual with a creative mind for anticipating business needs, and strong aptitude for leveraging business relationships.

Compensation Range (DOE): $175,000-$220,000

Position Information : Remote with travel required throughout the West Coast. 75% -50% travel required.

Role and Responsibilities :

Operations & Financial Leadership

• Provide full P&L oversight for clinical practices, including operating and capital budgets, staffing, inventory, equipment, and service contracts.
• Monitor financial performance, prepare quarterly and annual reporting, and present action plans to improve results.
• Evaluate economic needs for new equipment, facilities, and operational investments.

Practice Growth, Physician Relations & Cross-Functional Leadership

• Build strong physician relationships and serve as a strategic partner to providers in support of clinical practice operations, efficiency, and effectiveness.
• Collaborate with physicians and operational leaders to drive workflow optimization, patient access, productivity, and practice growth initiatives.
• Partner with Marketing, IT, Purchasing, and HR to support practice growth and operational execution.
• Manage and ensure patient experience aligns with company vision and practice goals, for a well-rounded experience.
• Oversee marketing operations and patient outreach strategies to reduce no-shows, improve rescheduling, and strengthen follow-up.
• Develop and implement company initiatives designed to create and sustain a highly positive patient experience across all practices.
• Lead implementation of top-down initiatives, including MIPS/MACRA performance and reporting.

People & Field Operations

• Oversee Regional Operations Directors, Regional Operations Managers, Office Managers, and clinical/non-clinical teams.
• Approve staff evaluations, bonuses, raises, staffing plans, schedules, and training completion.
• Promote team development, individual growth, and consistent communication through staff meetings and leadership check-ins.
• Oversee and manage physician and staff scheduling to support operational efficiency and patient care delivery.

Patient Experience, Systems & Compliance

• Monitor EHR and IT utilization to improve patient encounters and operational efficiency.
• Evaluate patient satisfaction and foster a culture focused on a highly positive patient experience.
• Ensure performance in benefits investigations, authorizations, collections, and patient privacy.
• Maintain compliance with HIPAA, OSHA, ADA, and applicable regulatory standards.
• Stay abreast of regulatory changes and implement operational updates as required.
• Support special projects and ad-hoc initiatives as needed.

Essential Qualifications :

Education: Bachelor's Degree required/MBA preferred.


Experience: 12+ years of progressive experience in a leadership role, overseeing 10 or more offices. Multi-site healthcare experience preferred but not required.


Knowledge/Skills/Experience:

• Understanding of HIPAA, ADA, OSHA and other regulations; facility in supporting compliance and safety standards
• Strong leadership and business acumen demonstrated, empower and engage direct and indirect reports
• Effectiveness in oral and written communication; ability to deliver clear directives and set expectations
• Working knowledge of CMS Medicare guidelines
• Proficiency in medical software applications and data mining programs
• Knowledge of insurance regulatory issues, billing and coding practices
• Advanced technical and analytical skills; aptitude for all aspects of business development
• Focus and motivation in understanding and supporting practice goals, services, culture and strategy
• Efficiency and creativity in population health management; ability to make recommendations towards maximizing patient schedules through growth strategies
• Demonstrated excellence in organization, planning and project management; skilled in record keeping, data collection and systems information
• Demonstrated ability to implement and monitor new initiatives, provide appropriate feedback and/or corrective action