Account Manager Sr - SLED

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

Responsible for driving sales account development within the SLED organization across the New York State territory. This role focuses on delivering technical solutions and product offerings to grow revenue, expand brand awareness, and develop the territory.

Location

This is a remote (work-from-home) position. The selected candidate must be able to meet with customers in the Albany, NY area on a regular basis (e.g., weekly or biweekly).

The Main Responsibilities

• Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective SLED customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
• Hit a minimum attainment in defined targets for revenue creation and revenue obtainment
• Develop a deep and wide network of contacts within each account
• After winning new business you will be required to manage customer relationships to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
• Develop and implement sales account plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
• Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
• Utilize Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Basic Qualifications:

• Approximately 5+ years of Telecommunications sales experience.
• Approximately 2+ years of SLED or Public Sector sales experience.

Preferred Knowledge, Skills or Abilities:

• Proven experience in technology solution selling (Network, UCaaS, Security, Colocation), ideally within New York State SLED customers.
• Proven success in hunting, prospecting, and new account development.
• Experience with CRM - Salesforce preferred.
• Demonstrated strong communication, written, and formal presentation skills as well as a proven high close rate.
• Self-motivated, pro-active, results-oriented professional with the ability to work with minimum direction.
• Operates with a sense of urgency and is customer centric
• Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
• Attention to detail with good organizational capabilities.
• Ability to multitask, prioritize, and have good time management skills.
• Requires at least 25% or more of time conducting sales activities outside of the office.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$76,920 - $102,559 in these states: PA VT $84,621 - $112,820 in these states: CT MA NJ NY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

LI-Remote

LI-LC3

Learn more about Lumen's:

Requisition #: 342583

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.