Administrative Support Specialist

Job Description

Insight Global is seeking a motivated and organized Customer Sales Administrator to support existing customer accounts and assist the sales team with day-to-day customer communication, order management, quoting, and administrative coordination.

This position will serve as an important point of contact between customers, sales, and internal departments. The ideal candidate is a strong communicator who takes initiative, stays organized across multiple priorities, and is comfortable following up with customers to keep orders, quotes, and other requests moving forward. The role is primarily focused on customer service and sales support initially, with the potential to take on additional sales responsibilities or grow toward an inside sales opportunity over time based on performance and business needs.

Required Skills & Experience

• Previous experience in customer service, customer support, sales administration, account support, administrative support, or a similar customer-facing position.

• Comfortable communicating with customers by phone and email.

• Ability to conduct proactive outbound follow-up.

• Proficiency with Microsoft Office, including Excel, Word, Outlook/email, and PowerPoint.

• Comfortable using spreadsheets to organize and track customer and order information.

Key Responsibilities:

• Serve as a point of contact for existing customers and provide timely, professional support.

• Conduct outbound customer follow-up regarding open quotes, orders, samples, lead times, and other account needs.

• Respond to inbound customer inquiries and route or resolve requests appropriately.

• Enter, prepare, and follow up on customer quotes.

• Coordinate the preparation and shipment of product samples.

• Communicate product and order lead times to customers.

• Track open customer orders and help determine when orders may need to be expedited or delayed.

• Participate in monthly customer/account calls and assist with ongoing follow-up.

• Maintain organized records and spreadsheets related to customers, orders, quotes, and sales activity.

• Coordinate with sales and other internal departments to ensure customer needs are addressed efficiently.

• Assist with trade-show preparation and post-event follow-up, including customer or prospect outreach.

• Potentially identify new leads and support business-development initiatives as familiarity with the business grows.

• Provide general administrative and organizational support to the sales team.