Repair Coordinator

Repair CoordinatorDuration: 3+ months (with potential extension up to 2 years) Location: Lanham, MD - 20706 Shifts Timing: 7:30 AM to 4:00 PM Position SummaryThe Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices. This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.Key ResponsibilitiesReceive, unpack, and validate customer devices in the systemEngage with customers regarding equipment status and processingPerform accurate data entry of device and customer informationHandle customer assets with care and professionalismCollaborate with FTC Service & Sales Teams and direct customer contactsMeet ISO9001 and internal service level objectivesInterface assertively and positively with FTC personnelMaintain accountability for workflow and resultsUse FTC's Oracle-based Service Operating SystemAdhere to company policies and service cycle targetsDemonstrate flexibility and positivity during peak periods (overtime may be required)Required Qualifications & SkillsTyping speed of at least 30 WPMExcellent written and verbal communicationStrong organizational and multitasking skillsAbility to address service-level challenges across all FTC personnelExperience in fast-paced environments with time-sensitive goalsProficiency in Google Suite and Microsoft ExcelWillingness and ability to learn new systems quicklyAccountability and self-motivationEffective problem-solving skillsAbility to lift boxes up to 35 lbsInitiative and sound decision-making with minimal supervisionTeam player and self-sufficient contributorStrong work ethic and professional demeanor