TEMP Leave, Accommodations & Workers' Compensation Administrator

Leave, Accommodations & Workers’ Compensation Administrator Aliso Viejo, CA 92656 – 6 months This role is responsible for end‑to‑end administration of employee leaves of absence, workplace accommodations, and workers’ compensation claims, supporting a global employee population with the majority of activity focused in the United States. The administrator serves as a key point of contact for employees, managers, HR Business Partners, Payroll, and external vendor partners to ensure accurate, timely, compassionate, and compliant case management. Additional responsibilities include maintaining documentation, coordinating vendor processes, tracking metrics, supporting communications and training, and continuously improving the employee experience and operational effectiveness across leave, accommodations, and claims. The role also supports adjacent programs such as wellbeing, disability, and behavioral health to ensure employee awareness and utilization when applicable. Job Responsibilities Leave of Absence (LOA) Administration Day‑to‑day administration of leave programs: intake, eligibility assessment, notices, documentation tracking, designation, and return‑to‑work coordination while applying judgement to complex or non‑standard situations. Accurate coordination of job‑protected leaves, company paid leave, and wage replacement programs; partner with Payroll/Benefits for pay and benefit premium impacts. Interpret and apply federal, state, and local leave and accommodation requirements to individual cases, ensuring compliant and equitable outcomes. Collaborate with the company’s leave administrator (e.g., Tilt) to facilitate smooth case handling, employee communications, and escalation resolution. Coordinate return‑to‑work transitions including restriction review, manager guidance, and appropriate documentation/work status updates. Maintain consistent, empathetic employee communications while preserving confidentiality and appropriate access controls. Workplace Accommodations Administer the interactive accommodations process from intake through determination and implementation, including documentation review, manager coordination, and follow‑up. Partner with the company’s accommodations platform/vendor (e.g., Disclo) to manage requests, track documentation, and support timely outcomes. Coordinate with HR, Legal, and business leaders on complex cases, including overlapping leave/accommodation issues, performance considerations, and safety‑sensitive roles. Support accommodations documentation workflows and maintain complete case files. Workers’ Compensation (WC) Claims Administration Coordinate WC claims intake, reporting, and ongoing case administration with carriers/TPAs and internal stakeholders. Work with managers, EHS/Safety, and HR to obtain incident details, support investigations, and facilitate required documentation. Support return‑to‑work planning for WC claims, including transitional duty coordination, restriction management, and alignment with leave/accommodation processes when overlapping. Monitor claim status, follow‑ups, and vendor responsiveness to ensure timely decisions and appropriate employee support. Compliance, Documentation, and Risk Management Ensure processes align with applicable laws and policies, maintaining audit‑ready documentation and appropriate retention practices. Manage sensitive medical and personal information with strict confidentiality and need‑to‑know access. Maintain and improve standardized templates, forms, case notes, and playbooks; identify gaps and propose process improvements. Support internal reporting and trend analysis (e.g., volume, durations, outcomes, vendor SLAs, return‑to‑work success indicators). Stakeholder Partnership & Service Delivery Serve as a trusted partner to employees and managers, providing clear guidance, setting expectations, and ensuring a consistent experience. Handle escalations professionally and collaborate to provide clean handoffs with Total Rewards/Benefits, HRBPs, and Payroll, as needed to resolve complex pay, benefits, and employee relations interactions. Educate and guide managers/HRBPs on best practices for leave and accommodations; reinforce appropriate escalation pathways and documentation standards. Contribute to communications and resource updates that help employees understand leave and support options. Develop and deliver training related to leave and accommodation policies and procedures for employees, managers, and HRBPs. Systems & Operational Excellence Maintain data accuracy across HRIS and vendor platforms, ensuring timely updates and reconciliations. Track key milestones, deadlines, and required notices to reduce compliance risk and improve cycle times. Participate in cross‑functional initiatives that impact LOA, accommodations, and WC processes, including vendor transitions and system enhancements. Qualifications Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or a related field. 5+ years of experience administering leaves of absence and/or accommodations; workers’ compensation administration experience strongly preferred. Experience supporting U.S. leave programs and multi‑state complexity; experience supporting global populations preferred. Experience partnering with third‑party administrators and/or case management platforms. Working knowledge of U.S. leave and accommodations concepts (e.g., job protection, certification workflows, interactive process) and ability to apply policy consistently. Demonstrated ability to manage multiple cases simultaneously with strong attention to detail and deadline discipline. Excellent written and verbal communication skills; ability to translate complex requirements into clear, employee‑friendly guidance. High integrity and discretion handling confidential medical information; strong judgment and professionalism. Strong stakeholder management skills, including de‑escalation, empathy, and customer‑service mindset. Analytical skills to track metrics, identify trends, and recommend improvements. Proficiency with HRIS, case management tools, and Microsoft 365. Equal Employment Opportunity. The employer is an equal opportunity employer and maintains a policy against discrimination, harassment, and retaliation with respect to all employees and applicants for employment. #J-18808-Ljbffr Creative Solutions Services, LLC