Customer Relibility Engineer - Isovalent

Customer Reliability Engineer (CRE)

This position is fully remote and can be performed from any location within the United States. This role requires reliable internet connection and the ability to work independently in a remote environment. The role has to be performed in the PDT/PST timezone.

Note: The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).

Your Impact

As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes. Regardless of location, you will be scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone.

As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization's view into the health of our various customers.

Minimum Qualifications

• Bachelor's + 8 years of related experience or Master's + 6 years of related experience or PhD + 3 years of related experience
• 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity
• 3+ years of experience operating Linux systems
• 2+ years of experience managing and scaling Kubernetes clusters or similar technologies in production environments.
• 2+ years of experience with Terraform for deployment of cloud infrastructure

Preferred Qualifications

• Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
• At least 2+ years of experience acting as a higher escalation point across multiple product lines
• Openshift experience is highly preferred
• Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7
• Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
• Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting.