Director Clinical Operations

This position is incentive eligible.

Introduction

Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a(an) Director Clinical Operations with Retreat Doctors' Hospital, you can be a manager in an organization that is devoted to giving!

Benefits

Retreat Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Director Clinical Operations. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

• Communicates effectively and builds relationships with all external and internal customers.
• Pursues professional growth and development through knowledge of the health care environment.
• Provides leadership in the professional setting.
• Creates an environment of professionalism.
• Actively uses business skills in the areas of finance, human resources and strategic planning.
• Integrates ethical Provisions in all areas of practice.

Exemplary Professional Growth and Development

• Maintains education/knowledge level to demonstrate commitment to professional improvement and also as a role model to the department.
• Demonstrate accountability for development of professional growth:
• Attends seminars, CE offerings, keeps up with professional journal readings (life-long learner), and pursues advanced degree.
• Attains/maintains national certification.
• Active participation in a professional organization.
• Active support of community health-related programs/activities.
• Uses evidence-based findings and research in day-to-day practice of leadership and growth of clinical specialty.
• Self-motivated --- produces work on time, complete and accurate.
• Supports and is an exemplar of American Nurse Association (ANA) Professional practice Nursing Administration Scope of the ANA Practice and Professional practice Standards.
• Competencies from AONE

Transformational Leadership

• Effectively manages the change process to achieve high performance outcomes.
• Demonstrates effective teambuilding skills.
• Demonstrates positive engagement with employees, patients, and physicians.
• Coaches and manages staff performance.
• Using evidenced-based practice and research, develops implements, and maintains a plan for the prevision of patient care, including a scope of service, acuity and staffing plans. Reviews periodically, at least annually.
• Supports and contributes to hospital and nursing annual strategic plans, Professional Practice Model, Shared Governance bylaws, Nurse Residency Program, educational programs, clinical ladder, and essential Nursing Administrative functions.
• Supports Shared Governance structure through staff attendance, assuring discussion at staff meetings, facilitating a council when asked, and attendance at Nursing Leadership Council.
• Maintains visibility with staff and other clinical disciplines.
• Sets performance improvement priorities and identifies how to adjust priorities in response to unusual or urgent events.
• Assures that all staff has received appropriate orientation and on boarding to practice in areas of responsibility.
• Mentors and coaches potential staff for leadership positions.
• Develops structures to assure effective communication on unit and with other disciplines and departments.
• Works collaboratively with all disciplines to achieve hospital strategic plan.
• Provides opportunities for career development of staff such as educational, certification, Clinical Ladder, or professional association participation.

Quality

• Leads staff in adoption of all Quality Initiatives and evidence-based practice.
• Monitors Quality Outcomes and makes changes to correct deficiencies. Achieves performance within national benchmark of all nursing sensitive indicators.
• Makes appropriate referrals to the Quality Department when issues arise.
• Rounds on each patient daily and effectively addresses patient care concerns.
• Establishes collaborative relationships and rounds regularly with physicians seeking their insight into clinical performance of unit.
• Makes Staff Rounds on areas of responsibility daily, weekly, and monthly including evening/night shifts.
• Knowledgeable of all regulatory requirements for areas of responsibility and takes appropriate action to improve/achieve.
• Maintains knowledge and keeps up-to-date on electronic medical record system.
• Educates staff and develops processes to ensure nurse-sensitive patient satisfaction above national mean in all nursing sensitive indicators. Works with all departments to achieve patient satisfaction scores consistently above National Mean.
• Supports and contributes to effectiveness of hospital Patient Satisfaction team.
• Works with Bed Management to ensure efficient patient throughput.
• Integrates with Case Management to incorporate Interdisciplinary Rounding on the unit.

Financial Management

• Monitors departmental operations reports. Initiates corrective action, as necessary.
• Manages budget within targets.
• Ensures that labor hours are accurately recorded in Kronos.
• Knowledge of PLUS system for appropriate labor planning and utilization.
• Participates in operational and capital budget process.
• Makes recommendations to CNO concerning equipment, staffing target, vacancies, and programs for yearly budget planning.
• Assures staff has input into equipment needs identification, staffing targets, supplies and other needs.
• Assures that nursing department has needed supplies/equipment and staff to operate safely and effectively.
• Manages and updates FPC plan regularly.
• Works with case Management to improve length of stay (LOS) and other operational metrics.
• Able to write business plans to support capital expense programs.

Retention and Recognition

• Ensures that ethical behavior is followed in patient care, treatment, and services, and in all business practices.
• Supports the HCA ethics and Compliance Program.
• Integrates the values expressed in the HCA Code of Conduct into day-to-day activities.
• Demonstrates compliance with applicable laws and regulations, policies and procedures.
• Holds others accountable for behavior consistent with our organizational values.
• Ensures that 100% of direct reports receive Code of Conduct training in the time frame specified.
• Maintains a high degree of personal integrity and remains free from conflicts of interest.
• Monitors the workplace to ensure that it is free from harassment and workplace violence. Takes appropriate action when necessary.
• Assures that licensed staff maintains licensure and certification such as Basic Life Support (BLS) or ACLS, etc.
• Creates and supports a culture of safety through support of SBAR, Safety Huddles, Bedside Reporting, hourly rounding and other structures to ensure culture of safety.
• Supports ANA's Code of Ethics for Nurses and Patient Rights.

New Knowledge, Innovations, Evidence-Based Practice

• Maintains knowledge base through review of journals and other methods.
• Supports through attendance and staff attendance of annual Research Conference.
• Proactively works with staff to make appropriate changes to practice based on best evidence.

What qualifications you will need:

• Three years' experience as a RN in a patient care nursing role with observed capacity in leadership and management required
• Two years' experience at charge or manager Level in healthcare setting preferred
• BSN from an accredited school of nursing and valid VA RN Licensure required
• BLS (AHA) required
• MSN, MBA, MHA nursing director preferred
• National certification in specialty nursing administration or ACHE required within one year of employment
• Current professional nursing organization membership or ACHE preferred

Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Director Clinical Operations opening. Help HCA Healthcare create healthier tomorrows for patients and communities.


We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.