Business Process Manager

Business Process Manager - CPQ, CLM & Order-to-Cash TransformationCandidates must be represented directly by the submitting agency. Third-party recruiting firms, candidate resellers, and pass-through arrangements will not be considered. Location: San Francisco, CA - Hybrid; three days per week onsite Assignment Type: Contract; projected six months with possible extensions and potential conversion to direct hire if headcount is approvedKORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Business Process Manager - CPQ, CLM & Order-to-Cash TransformationAbout the RoleWe're looking for a hands-on, systems-savvy Business Process Manager to own and evolve our Quote-to-Cash (QTC) ecosystem. This is not a coordination or day-to-day operations role. You will be the connective tissue between business stakeholders and the Enterprise Technology team, helping design scalable business processes and serving as an active participant in testing and validation. You will not be responsible for coding, technical architecture, or hands-on integration development. You'll translate messy, real-world business needs into clear user stories, pain points, functional requirements, acceptance criteria, and process documentation, then stay in the room to make sure what gets built actually works. You'll have a direct impact on how deals get structured, priced, approved, contracted, and ultimately fulfilled-touching everything from qualified Opportunity and discovery through quoting and close, as well as downstream handoffs with Deal Desk, Provisioning, Order Management, Billing, Renewals, and Amendments.The organization is migrating from Steelbrick/Salesforce CPQ to a new AI-native, natural-language CPQ platform, with an initial deployment targeted for Q4. Platform-specific experience with the new CPQ is not expected due to how new it is. The successful candidate will instead bring deep CPQ and order-to-cash process knowledge and know what questions to ask when evaluating a highly flexible platform.What You'll OwnServe as a primary business process owner for the CPQ environment and its ongoing evolution.Apply deep CPQ knowledge to define what the platform should support across product rules, pricing rules, bundling logic, quote templates, guided selling, approvals, discounting, renewals, and amendments.Support the migration from Steelbrick/Salesforce CPQ to a new AI-native, natural-language CPQ platform.Partner with Revenue Strategy, Enterprise Technology, Finance, Sales, Channel, Deal Desk, Legal, Provisioning, and Billing stakeholders to continuously refine CPQ and order-to-cash workflows as the business evolves.Proactively identify process gaps, pain points, manual handoffs, and opportunities to create more streamlined, automated, and scalable workflows.Contribute to continued implementation and process improvements following the initial Q4 CPQ deployment.Requirements Gathering and TranslationLead discovery sessions with business stakeholders, including Sales, Deal Desk, Finance, Legal, Provisioning, and Billing, to surface and define requirements.Translate business needs into clear, unambiguous user stories, pain points, functional requirements, acceptance criteria, and process documentation that the Enterprise Technology team can build from.Act as the ongoing bridge between field/business stakeholders and technical teams throughout the delivery lifecycle, iterating requirements, reviewing designs, and identifying misalignment early.Communicate effectively with technical stakeholders without prescribing integration architecture, coding solutions, or specific implementation methods.Opportunity and Salesforce Process EnhancementsDefine the business requirements and process strategy for the Opportunity lifecycle in Salesforce, including fields, layouts, validation, workflow automation, data integrity, reporting needs, and downstream dependencies.Scope and prioritize business process enhancements in collaboration with the Salesforce administration and engineering teams.Help maintain a clean, scalable process and data model while leaving technical solutioning, configuration, and development to the Enterprise Technology team.Approvals, Discounting, Contracting, and BillingDesign and continuously improve business processes for non-standard pricing, discounting, deal exceptions, approval matrices, and escalation paths.Partner with Deal Desk and Finance to ensure approval and discounting processes reflect current business policy while reducing friction for standard deals.Apply working knowledge of CLM platforms to recommend streamlined, scalable order forms and contracting processes. Direct Ironclad administration or back-end configuration is not required.Evaluate how CPQ and contracting decisions affect Deal Desk, Provisioning, Order Management, Billing, Renewals, and Amendments.Apply working knowledge of subscription and consumption/credits-based billing models to recommend scalable processes and system handoffs.UAT ExecutionOwn UAT end to end, including developing test scenarios and cases, executing tests, documenting results, identifying edge cases, and driving defects through resolution.Build test coverage from scratch when pre-existing test scripts do not exist.Develop and maintain a reusable UAT framework so future releases can be validated more quickly and consistently.Coordinate business stakeholder participation and sign-off while retaining ownership of the testing process.Downstream Process PartnershipMaintain strong working knowledge of how QTC outputs affect Deal Desk, Provisioning, Order Management, Billing, Renewals, and Amendments.Identify handoff failures, manual steps, process gaps, and data-quality issues at system integration points.Recommend scalable policies and business processes while accounting for the operational impact on downstream teams.Serve as an escalation and subject-matter resource when downstream teams encounter QTC-related process issues.