IT Support Technician (Chattanooga, TN)

Job Description

Job Description

Description:

Join Our Team at Diversified Supply!

At Diversified Supply, we’re more than just a distributor—we’re a fast-paced, growing organization that relies on technology to power our operations across the Southeast. Our IT team plays a critical role in keeping everything running smoothly, and we’re looking for a driven, customer-focused IT Support Technician to join us.

If you enjoy solving problems, helping people, and working hands-on with technology in a collaborative environment—this is the role for you.

Essential Functions

End-User & Helpdesk Support

• Respond to and resolve helpdesk requests via ticketing system, phone, email, and walk-up support
• Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, phones, and peripheral devices
• Troubleshoot Windows operating systems, software applications, and connectivity issues
• Support VPN access and remote connectivity troubleshooting
• Escalate complex or infrastructure-related issues following established protocols
• Maintain clear and accurate documentation of issues, resolutions, and troubleshooting steps
• Analyze and resolve moderately complex technical issues using independent judgment and decision-making

Hardware & Software Support

• Set up, configure, deploy, replace, and support workstations, laptops, mobile devices, and peripherals
• Assist with onboarding and offboarding activities, including equipment provisioning and access changes
• Maintain hardware inventory and asset tracking records
• Perform basic physical IT tasks, including cabling, workstation setup, and equipment relocation

Systems & Account Administration

• Assist with Active Directory user account management, password resets, and group assignments
• Support Microsoft 365 and standard business applications
• Assist with email access, MFA, and secure authentication processes under direction of IT leadership
• Follow cybersecurity best practices and report potential security incidents promptly
• Participate in cybersecurity incident response activities as directed

Documentation & Process Support

• Maintain accurate system documentation, FAQs, and standard operating procedures
• Assist with IT projects, system upgrades, and rollouts
• Coordinate with third-party vendors for issue resolution and support escalation
• Assist with data validation and reporting accuracy
• Support process improvement initiatives and documentation updates

Growth & Development Opportunities

• Exposure to reporting tools and data analysis
• Opportunities to support process improvement initiatives
• Exposure to automation or scripting tools based on interest and aptitude

Performance Expectations / Key Measures

• Timely response and resolution of helpdesk tickets
• Accuracy and completeness of documentation
• Adherence to cybersecurity and access control procedures
• End-user satisfaction and professionalist
• Ability to prioritize tasks in a fast-paced environment

Compensation & Benefits

• Salary: $65,000 – $70,000, depending on experience
• Bonus: Eligible for year-end bonus
• Growth potential as responsibilities expand

Comprehensive Benefits Package

• 75% employer-paid medical, and dental (employee-only coverage)
• Vision
• Voluntary Benefits - AD&D, Cancer, Critical Illness, STD, LTD, Hospital, Life Insurances
• 401(k) with 15% employer match
• 9 paid holidays
• 80 hours of vacation + 8 hours of birthday vacation

Perks & Recognition

• Monthly and yearly employee recognition incentives
• Employee discount program (sporting events, movie tickets, and more)
• A culture that values flexibility and work-life balance

Requirements:

Qualifications

Education & Experience

• Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
• 1–5 years of hands-on IT support or helpdesk experience

Technical Skills

• Windows desktop and laptop support
• Basic networking and connectivity troubleshooting
• VPN and remote access support
• Hardware installation, maintenance, and replacement
• Experience with ticketing systems and documentation practices

Preferred Skills

• Experience with SQL queries or reporting tools
• Strong Excel skills
• Interest in automation, scripting, or data analysis
• Experience with ERP systems (e.g., Prophet 21) or distribution environments

Knowledge, Skills, and Abilities

• Strong customer service and communication skills
• Ability to explain technical issues to non-technical users
• Strong interpersonal skills with a positive, service-oriented attitude
• Ability to train and support end users on technical applications and systems
• Strong problem-solving and troubleshooting abilities
• Ability to manage multiple priorities and deadlines
• Dependable, organized, and detail-oriented

Physical Requirements and Environmental Conditions

• Ability to sit for prolonged periods while working at a computer for 8 hours or more
• Ability to perform repetitive hand, wrist, and finger movements required for computer and office work
• Ability to occasionally stand, walk, bend, and lift up to 30 pounds (computers, monitors, printers, boxes, etc.)
• Ability to use standard office equipment, including computers, phones, printers, scanners, and tools
• Ability to view computer screens and read printed materials for extended periods
• Primarily office-based work environment
• Occasional exposure to typical office noise levels
• Position requires reaching, bending, stooping, handling objects with hands and/or fingers, speaking and hearing, and visual acuity sufficient to perform job duties

Work Schedule

• Monday – Friday , 8:00 am – 5:00 pm as the Company’s standard business hours.
• This position is on-site and requires regular in-office presence
• Employees are expected to take meal breaks as appropriate during the workday
• Occasional travel to branch locations may be required
• This position may require work outside of normal business hours, including evenings or weekends on an as-needed basis to support system outages, deployments, upgrades, or other critical business needs

Why Join Diversified Supply?

You’ll be part of a team where your work directly impacts the business, your ideas are valued, and your growth is supported. We invest in our employees and recognize the contributions that drive our success.

Ready to take the next step in your IT career? Apply today!