Technical Support Specialist

Technical Support Specialist

Hot Job

CHATTANOOGA, TN

Overview

Level: Experienced Position Type: Full Time Job Shift: Day Education Level: 2 Year Degree Category: Information Technology

Description

An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client's satisfaction and ability to properly operate any machinery or technology they may be having trouble with. The Technical Support Specialist generally works with end users.

Key Responsibilities

• Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.
• Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners.
• Assist in the deployment of new software applications and updates, ensuring compatibility and functionality.
• Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system.
• Collaborate with IT team members to implement and maintain network infrastructure and security protocols.
• Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems.
• Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources.
• Participate in the setup and support of audio-visual equipment for meetings and presentations.
• Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement.
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.

Qualifications

Required Education: Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory.

A+, Network Plus, and security Plus certifications would be helpful but not required.

Required Experience: Minimum of 1-2 years of experience in a desktop support role or a similar technical support position. Proven experience in troubleshooting hardware and software issues in a corporate environment. Experience with Windows and Mac operating systems, including installation, configuration, and support. Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP.

Required Skills and Abilities: Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Proficiency in using and supporting Microsoft Office Suite and other common business applications. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Strong customer service orientation with a focus on providing timely and effective support to end-users. Ability to work independently as well as collaboratively within a team setting. Willingness to learn and adapt to new technologies and processes as needed.