Chief Operating Officer (COO) & Deputy Trust Officer, Bridge

Chief Operating Officer (COO) & Deputy Trust Officer, Bridge

The COO & Deputy Trust Officer will oversee the bank's daily operational performance, ensure safe and sound delivery of stablecoin issuance, custody, reserve and settlement workflows, and help fulfill fiduciary obligations under OCC expectations (12 CFR Part 9).

Bank Operations Leadership

• Lead all day-to-day operational functions for the trust bank including issuance operations, custody operations, reserve operations, reconciliation, and customer settlement flows.
• Design and maintain operational playbooks, business continuity procedures, and control frameworks aligned with OCC safety and soundness expectations.
• Oversee operational readiness for product changes, new asset types, new partners, and new currencies.
• Work closely with engineering to ensure operational workflows are ready to go.

Deputy Trust Officer Responsibilities (12 CFR Part 9)

• Support the Trust Officer in fulfilling fiduciary responsibilities for all custody and safekeeping activities.
• Oversee fiduciary recordkeeping, including account setup, segregation, ledger accuracy, and periodic reviews.
• Ensure trust operations meet OCC fiduciary standards, including §9.6 annual reviews, fiduciary audits, internal controls, and documentation.
• Act as acting Trust Officer when designated by the President/Board.

Operational Controls & Regulatory Compliance

• Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement.
• Ensure compliance with GENIUS Act requirements related to issuance, redemption, and lawful-order execution.
• Partner with Compliance and CRO on operational risk testing, issue remediation, and supervisory responses.
• Maintain audit-ready documentation, operational logs, and evidence repositories for OCC examinations.

Cross-Functional Execution & Program Management

• Coordinate execution across engineering, legal, product, compliance, finance, and treasury teams.
• Lead operational readiness reviews for new features, new jurisdictions, and new integrations with custodians and banking partners.
• Drive cross-functional alignment on SLAs, exception handling, operational uptime, and incident root-cause analyses.

Third-Party & Vendor Oversight

• Oversee relationships with banking partners, reserve custodians, and critical vendors.
• Ensure all partners meet OCC third-party risk expectations.
• Maintain vendor performance dashboards, SLAs, due diligence packages, and ongoing monitoring.

Operational Resilience & Incident Response

• Own the bank's operational continuity, incident management, and crisis playbooks.
• Lead triage and resolution of operational incidents, coordinating across engineering, custody, and compliance.
• Oversee post-incident assessments and ensure timely remediation.

Board and Executive Reporting

• Provide regular updates to the Board and Risk Committee on operational performance, control testing results, and emerging operational risks.
• Present metrics and KPIs related to mint/burn SLAs, reconciliation integrity, reserve operations, custodian performance, and operational incidents.

Qualifications

• 10+ years of experience in bank operations, trust operations, custody operations, or payments operations in a regulated financial institution.
• Proven experience managing high-volume, control-heavy operational environments.
• Deep familiarity with OCC regulatory standards, fiduciary banking requirements (12 CFR Part 9), and digital asset custody expectations.
• Experience with blockchain-based transaction flows, mint/burn operations, or digital asset custody preferred.
• Exceptional operational discipline and documentation skills.
• Strong collaboration and communication abilities, including experience working with auditors and federal regulators.

In-office expectations: Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits: The annual US base salary range for this role is $200,700 - $301,100. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/sales bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.