Customer Technical Support Specialist
Virtual Vocations Inc
Providing comprehensive technical support to customers, the full-time Customer Technical Support Specialist will assist patients, caregivers, and healthcare professionals via phone, chat, and email, ensuring compliance with regulatory requirements while working remotely. Key responsibilities: Responds to customer inquiries and resolves issues related to the insulin pump and associated software Documents customer interactions accurately in the CRM system and follows approved communication guidelines Acts as a customer advocate, identifying potential health and safety issues and proposing improvements to processes Required qualifications: High School diploma required; Associate's or Bachelor's degree in a health-related field encouraged 1 year of customer service experience preferred, with familiarity in a HIPAA environment highly desirable Ability to navigate CRM tools and perform technical troubleshooting Experience with electronic documentation systems and IT helpdesk support preferred Bilingual in Spanish or French is encouraged
Vacancy posted 3 days ago
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