Botiwalla Hiring Front of House (FOH) Team Member

Other Compensation $9/hour + Tips = $20 hour average Job Category Restaurant Employee Type FT Non-Exempt Overview Botiwalla is inspired by the tea and kabab houses—known as Irani cafés —of Chef Meherwan Irani’s childhood, as well as the grills ( sigris ) that pop up on the streets of India late at night, serving grilled meats and flatbreads to hungry revelers. We are humbled and proud that our restaurant group has received seven James Beard nominations, a Zagat award, and recognition from notable publications including Bon Appétit, Food & Wine, Southern Living, USA Today , and Oprah’s Favorite Things . We strive to provide extraordinary hospitality and change the perception of Indian cuisine in America through each and every guest experience. Primary Responsibilities Use role-specific checklists to open, maintain, and close the restaurant for service Warmly greet guests at the register, answer questions, guide them through the menu, place orders in the POS system, and prepare drinks Ensure accuracy when processing all cash and credit transactions Provide knowledgeable explanations and proper pronunciation of menu items; make recommendations Answer all inquiries related to ingredients, allergens, and preparation with accuracy and confidence Expedite orders from the kitchen for dine-in, takeout, and delivery Deliver orders to guests and pack takeout orders quickly and accurately Communicate effectively with FOH and BOH teams to ensure timely and accurate order fulfillment Support the service team by bussing tables, maintaining cleanliness in the dining area, and managing the register and back counter area, including inventory levels Track ticket times, monitor order flow, and support pacing of service Provide exceptional, “mindblasting” hospitality tailored to each guest Maintain a welcoming, friendly, and professional atmosphere Follow all safety and sanitation procedures Perform other duties as assigned Communication Participate in pre-service huddles, all-staff meetings, and daily check-ins Use mobile and kiosk-based platforms for scheduling, training, and communication Attend bi-monthly all-staff meetings and bi-annual check-ins with FOH management Provide ongoing feedback to management regarding guest needs and operational efficiency Evaluation Metrics Positive guest reviews regarding hospitality, service speed, and order accuracy Positive team feedback on communication, teamwork, organization, and cleanliness Efficient service execution with minimal errors and smooth operations Non-Negotiables Maintain a friendly, approachable, guest-facing presence Follow all company policies, including dress code, punctuality, and professionalism Comply with all state and local alcohol laws and service standards Adhere to all safety procedures and company guidelines Deliver exceptional customer service aligned with company culture Communicate clearly and effectively with team members and leadership Foster a positive, respectful, and collaborative work environment Physical Demands Ability to stand for extended periods Ability to bend, reach, squat, and climb stairs as needed Ability to lift and carry up to 50 pounds, including overhead and shoulder height Ability to push and pull up to 50 pounds Ability to work in a non-climate-controlled environment Exposure to hot equipment (ovens, grills, fryers, etc.) Ability to safely handle sharp tools (knives, slicers, mandolines) Ability to handle cleaning chemicals following safety guidelines Comprehensive health plans for eligible team members Company-paid life insurance for eligible team members Free shift meals Employee discounts (dining, merchandise, and Spicewalla products) Opportunity to apply for an annual staff trip to India after one year Team celebrations and events Giving back is at the heart of Chai Pani Restaurant Group’s mission. We strive to make a difference—through partnerships with educational non-profits in Mumbai, supporting our local communities, and creating a workplace that offers competitive pay, thoughtful scheduling, and meaningful benefits. We hope you’ll join our team and be a difference-maker too. #J-18808-Ljbffr Theuniversityunion