Service Coordinator

Job Description

Job Description

Service Coordinator

Andrew's, a leading commercial service provider in Arizona, is looking for an organized, detail-oriented Service Coordinator to join our growing team. In this role, you'll be a main point of contact for tracking service calls and getting them resolved, keeping our clients, technicians, and vendors on the same page.

What You Get

• Comprehensive health, dental, and vision insurance
• Health savings account (HSA)
• Life insurance
• 401(k) retirement plan with company match
• Paid time off
• Company-provided lunch every Wednesday
• Standard business hours with a consistent schedule
• Opportunities for growth with an established, expanding company

What You Do

• Monitor and manage open service calls on platforms like Service Channel, Corrigo, and our internal system
• Make sure every service request is acknowledged, updated, and closed promptly
• Act as the liaison between vendors, technicians, and internal teams
• Give timely status updates and escalate issues when needed
• Keep accurate records of all service activity
• Create and review reports on open calls, response times, and completion rates
• Make sure service delivery follows company policies and client requirements
• Help troubleshoot platform issues and coordinate with support teams

What You Need

• 1–3 years of experience in service coordination or a similar role
• Experience with Service Channel, Corrigo, or similar platforms (preferred)
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• A customer-focused, proactive approach to solving problems
• Ability to work both independently and as part of a team
• Flexibility for occasional overtime during busy periods