Medical Assistant/Patient Services Representative

divh2Medical Assistant / Patient Services Representative/h2pThe Medical Assistant / Patient Services Representative (MA/PSR) is a hybrid role responsible for supporting both clinical and front office operations to ensure high-quality, efficient, and service-oriented patient care. This position works as part of the care team to deliver a positive patient experience by providing direct patient care services, assisting providers, and managing patient flow from check-in through check-out./ppThe MA/PSR performs clinical duties such as rooming patients, taking vital signs, executing standing orders, and assisting with procedures, while also handling front office responsibilities including patient registration, scheduling, insurance verification, and responding to patient inquiries. The role requires effective communication, accurate documentation in the electronic health record (EHR), and collaboration with providers and staff to support continuity of care./ppEnsure that the core values of the Camino Health Center Service, Dignity, Justice, and Excellence are carried out within daily tasks./ppEssential Values-Based Competencies: Demonstrates values-based competencies in line with the four core values that are the foundation of all activities performed by employees in order to achieve the mission of the Camino Health Center./ppDignity: Demonstrates competence in communication and interpersonal relations/ppExcellence: Demonstrates competence in continuous improvement, continuous learning, and teamwork/collaboration/ppService: Demonstrates competence in customer/patient focus, adaptability, and shaping change/ppJustice: Demonstrates competence in community orientation, stewardship, and strategic planning and action/ppEssential Functions/ph3Clinical (Medical Assistant) Responsibilities/h3ulliRoom patients and prepare them for examination by obtaining vital signs, medical history, and reason for visit/liliDocument patient information accurately in the electronic health record (EHR)/liliPerform clinical tasks in accordance with standing orders and provider direction, including immunizations, TB testing, specimen collection, and basic lab procedures/liliAssist providers with examinations, procedures, and treatments/liliPrepare and clean exam rooms; ensure proper stocking of medical supplies and equipment/liliMonitor patient flow and support timely delivery of care/liliProvide patient education and instructions as directed by providers/liliReport changes in patient condition to appropriate clinical staff/li/ulpstrongCommunication/strong/pulliCommunicates with clients and patients in a respectful manner that creates and sustains positive working relationships/liliWelcomes patients and verifies appointment time and type/liliAssists patients and caretakers with the completion of medical history forms as needed/liliVerifies patient eligibility to participate in public programs/liliAddresses patient questions concerning services or method of payment/liliAdministers the Certification of Income form and documents sliding fee schedule eligibility/liliExplains insurance coverage/liliSchedules patient appointments/li/ulpstrongPatient Relations/strong/pulliProvides positive, supportive and caring behavior in all communications with patients, visitors, health center staff and community members/liliAdheres to the policies, procedures, and standards of Camino Health Center/liliActs as Spanish-English interpreter between provider and client when needed/liliInterprets accurately and at a level appropriate for the client/li/ulpstrongMinimum Position Qualifications/strong/pulliEducation: High School diploma or GED required/liliExperience/Training: Bilingual in English/Spanish/liliLicense/Certification: Medical Assistant Certificate from an accredited program; Current BLS certification/li/ulpstrongAdditional Requirements/strong/pulliAble to work flexible hours/liliAble to work at various health center locations and outreach sites/liliMust have reliable transportation/li/ulp20 hours in San Juan Capistrano (Tuesday/Thursday 8:00am-7:00pm) Remaining 20 hours to be worked based on business needs at other Camino locations (Lake Forest, San Juan Capistrano, San Clemente)/p/div