Office Coordinator

Office Coordinator

Our client is looking for an Office Coordinator that will serve as the primary liaison between customers, field technicians, and management. This role ensures smooth daily operations by managing technician dispatching, customer communications, billing workflows, and operational record-keeping to deliver high-quality customer service.

Key Responsibilities

• Manage daily technician schedules, optimize routes, and coordinate service appointments.
• Answer, log, and dispatch incoming service leads and emergency requests in real time.
• Maintain continuous communication with field technicians to monitor job progress and adjust schedules as needed.
• Act as the main point of contact for customers, providing appointment updates, service details, and prompt answers to inquiries.
• Follow up with customers post-service to ensure satisfaction and collect feedback.
• Conduct structured follow-ups on outstanding service estimates and proposals.
• Prepare, review, and issue job estimates, proposals, and work orders.
• Create and send invoices immediately upon job completion.
• Monitor accounts receivable and actively follow up on unpaid or outstanding invoices.
• Maintain accurate, up-to-date customer records, service histories, and operational notes in the CRM software.
• Bridge communication gaps between management and field teams to keep daily operations aligned.
• Identify workflow bottlenecks and suggest improvements for administrative efficiency.

Qualifications & Requirements

• Experience: 2+ years of experience in office coordination, service dispatching, or administrative support (field services industry preferred).
• Software Skills: Proficiency with CRM systems, scheduling/dispatching platforms, and accounting/invoicing software (e.g., QuickBooks, ServiceTitan, or similar).
• Communication: Exceptional verbal and written communication skills with a customer-centric attitude.
• Organization: Strong multitasking and prioritization skills in a fast-paced environment.
• Education: High school diploma required; Associate's or Bachelor's degree preferred but not required.

Compensation / Pay Rate (Up to): $18.00 - $18.00