Front Operations Patient Coordinator

divh2Front Operations Patient Coordinator/h2pJob Category: Patient Services/ppFull-Time/ppOn-site/ppSpringfield, MA 01103, USA +2 more locations/ph2Job Details/h2h3Description/h3pReports to: Front Office Operations Manager/ppSalary/Status: Non-Exempt, Full time/ppDepartment: Front Office/ppMinimum Requirements:/pulliHigh school diploma with 1-2 years related experience./liliPrefer candidate with previous experience in the medical field as a medical assistant, switchboard/call center/receptionist, medical records coordinator or insurance professional./liliKnowledge of medical terminology preferred including Health Insurance Portability and Accountability Act (HIPAA)./liliDetail-oriented; able to work accurately and efficiently in a fast paced environment where multi-tasking is required./liliMust have strong time management and organization skills and self-discipline./liliBilingual, articulate in conversational interpretation./liliMust possess the ability of positively interacting with patients, personnel, visitors and the general public./liliMust show discretion in the handling of confidential information./liliMust possess the ability to work independently, problem solve and make decisions when necessary./liliComputer literate in basic word processing applications and data entry./liliFriendly, reliable, and professional both in behavior and appearance./liliAbility to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public./li/ulpPrinciple Responsibilities and Duties:/polliResponsible for the accuracy and completeness of the data entry of patient information into the computer. This data entry includes various patient information, as well as relevant insurance./liliEfficiently schedules medical appointments of returning and new patients/liliMaintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians./liliOversight of all patient/visitor activity; knowledge of reason and presence in clinic./liliCoordinates and schedules appointments for the deaf and hearing impaired./liliMakes patient reminder calls in a timely fashion./liliMaintains confidentiality of all Health Center information./liliResponsible for the creation, implementation, and management of standard operating procedures./liliPrepare and provide reports as required to management and other staff./liliTrack attention to patient/visitor needs and determine whether same are met in a timely fashion./liliEnsure that waiting area, front entry and reception desk are orderly and professional in appearance. Monitor safety and noise level in waiting area./liliHandle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner./liliRefer acutely ill patients to nursing for triage in person or over the phone./liliVerify patient eligibility via Internet access Eligibility Data Service (EDS) as well as other systems. Complete required paperwork for intake process. Prepare and dispense appropriate forms to patients./liliInquire of all patients as to any change in address, phone, financial or insurance status./liliPhotocopy identity and income statements, check stubs, route patients with incomplete information to Front Office Operations Manager./liliAssist patients in filling out forms, review medical and intake forms for accuracy and completeness. Assist with interpretation and recruits other language interpreters as needed./liliProvide information to patients regarding entitlement policies and procedures under the supervision of the Front Office Operations Manager./liliAssist with scheduling and check out of patients./liliMaintain daily log of patient encounters./liliProvide daily report of new patient visits as required./liliCarry out other tasks as requested in situations where participation may be required./liliMaintain work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the health center as viewed by the public./liliMaintain adequate supplies of necessary intake paperwork. Orders as appropriate./liliPerform data entry as required for patient intake process./liliIn accordance with established procedures, receives and forwards all incoming phone calls as appropriate (triage nurse, interpreters, outreach, or administrative departments, etc.) in a friendly manner./liliTakes messages from callers as necessary, especially on behalf of the President/CEO or other management level staff./liliFacilitates general telephone operations./liliPerform computerized word processing or data processing./liliMay assist patients or staff with bilingual interpretation as time permits./liliAssists staff in identifying/contacting external office support services./liliProvide customer support and assist in resolving issues presented by patients or identified within the organization./liliAssist with medical records management and creation as required./liliAll other duties as required./liliThis position also requires the ability to use a computer, work at a computer workstation, viewing a CRT and have some knowledge of a keyboard./liliRequires rotation with other front office personnel with little or no notice and can be between facilities./liliIn addition, you will be required to cover later clinic hours including weekends between any Caring Health Center locations./li/olp***Salary Ranges from $18-$24.19***/ph2Qualifications/h2h3Motivations/h3h4Required/h4h5Flexibility/h5pInspired to perform well when granted the ability to set your own schedule and goals/ppEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div