Service Appointment Coordinator (BDC)

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.Must be able and willing to receive a high amount of inbound callsPartner with the service department to schedule vehicle service appointmentsGreet customers and provide information on shuttle schedule if neededContact and communicate with customers to identify automotive service needsFollow all dealership processes and procedures, high frequency of contact with customersThorough documentation of all contacts within the customer management systemComplete internet lead management service work plans on a daily basisAnswer all calls in a prompt, professional and courteous mannerUse scripts to collect all pertinent customer information and document in the system accordinglyAgents must adhere to Asbury phone scriptsExcellent customer service skills and motivation to be successfulHigh volume incoming and outgoing calls, ranging from 50+ calls per dayPrior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferredAppointment setting experience a plusAble to multi-task in a fast paced environmentVarious language proficiency is always a plusTeam playerFull Time BenefitsInsurance: medical, vision, dental, accident, critical illness and hospital indemnity plansHealth savingsShort-term and Long-term disability plansLife Insurance (Whole Life and Term)401k retirementAdvanced computer & phone skillsMinimum typing 35-40 words per minute at minimumExperience using customer tracking systems to track calls and appointments preferredAppointment setting experience a plusAble to multi-task in a fast paced environmentTeam playerMust be at least eighteen years of ageMust be able to pass pre-employment screens (background and drug test) #J-18808-Ljbffr Page Associates Inc