Membership Manager

This role offers a unique opportunity to support a mission-driven community in a stable, quiet, and highly independent 100% in-office environment in Herndon, VA. It is a perfect fit for a seasoned professional looking for a reliable, long-term position where they can manage their own workflow and provide essential support to those who have served. Why you want to work here: This position provides the chance to work with a dedicated mission supporting active and retired U.S. Army Warrant Officers. You will enjoy a consistent, predictable routine in a stable workplace that values long-term commitment over rapid promotion cycles. The office environment is small and quiet, allowing you to focus on your tasks independently. Responsibilities Maintain and update the web-based membership platform, YourMembership, ensuring all records and chapter data are accurate. Act as the primary point of contact for members and chapter officers by answering phone calls and emails regarding membership inquiries and chapter operations. Process changes to membership records received through online portals, email, mail, and telephone. Prepare and mail membership packets, replacement cards, and continuous service packages. Generate monthly and quarterly reports for leadership, including rosters for Region Directors and data for board meetings. Coordinate the distribution of notifications for membership expirations and annual verification for Life Members. Manage administrative logistics for annual meetings, including the preparation of credentials and the shipment of business materials. Support newly forming chapters by providing member lists, approved bylaws, and preparing official charters. Requirements A blend of administrative and customer service experience is required, with a preference for those who have worked in membership management. Proficiency in MS Teams for communication and file storage is necessary. Experience utilizing membership databases or similar CRM platforms is highly desired. Must possess the ability to work independently in a small-office environment with minimal daily supervision. Strong organizational skills to manage recurring daily, weekly, and monthly tasks efficiently. A commitment to a long-term, stable role rather than a position focused on rapid promotion or growth. Must be able to work 100% in-office in Herndon, VA, and pass a standard background check. #J-18808-Ljbffr