Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my State Farm agency in 2025 and currently lead a small but energetic team of three. Before becoming an agent, I worked as a team member for my brother’s agency, where I discovered my passion for building relationships and helping people protect what’s most important to them.

I earned my degree in Sports Management and bring that same team-focused, competitive spirit into my business. I’m married, have one dog, and outside of work I enjoy baseball, jazz music, and a good board game night. I’m an active member of the local Chamber of Commerce and look forward to continuing to get involved in community events and partnerships.

We offer many benefits to our team, including a life insurance policy, a health stipend, paid licensing, and a strong focus on work-life balance. My office culture is all about positivity and connection — we keep the energy high, the music playing, and the environment fun while staying committed to providing excellent service.

I’m looking for team members who are personable, relationship-driven, and bring enthusiasm to every interaction. If you enjoy having fun while making a difference, you’ll fit right in here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Evan Streett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.