Partner Solutions Architect (GSI) - AMER East

We are the company's in-house product experts. The technical solutions team enables the company's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a the company expert who will work closely with the company’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both the company and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between the company and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with the company internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of the company features and capabilities;
• Collaborate with the company’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for the company platform adoption and success.

Who You Are:

• Possess a solid technical grounding with hands-on experience in IT Development and/or Operations;
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role;
• A self-starter, tech-savvy professional with solid business acumen; ability to articulate the company value from server room to boardroom;
• Confident presentation skills;
• Desired hands-on experience in two or more of the following areas:
  • Observability: the company, Splunk, AppD, New Relic or Dynatrace;
  • Public Cloud: AWS, Azure, GCP, or Alibaba;
  • Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry;
  • Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go;
  • Config Mgmt: Terraform, Ansible, Puppet, Chef;
  • CI / CD: Jenkins, Gitlab.
• Bonus Points:
  • Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.);
  • Previous experience using the company and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM);
  • Previous experience with root-cause-analysis, troubleshooting, debugging.

The company values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding;
• Generous global benefits;
• Intra-departmental mentor and buddy program for in-house networking;
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP);
• Continuous professional development, product training, and career pathing;
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.

#LI-Hybrid

the company offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, the company offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at the company is: $143,000 — $209,000 USD

About the company:

the company is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, the company enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and the company Learning Center.

Equal Opportunity at the company:

the company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Privacy and AI Guidelines:

Any information you submit to the company as part of your application will be processed in accordance with the company’s