North America Supplier Performance Manager

JOB DESCRIPTION

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

How You Will Make an Impact

Build and lead a high-performing Supplier Performance organization that drives operational excellence across Thermo Fisher's strategic supplier portfolio. By developing talent, strengthening supplier performance, and fostering cross-functional collaboration, you will improve supply reliability, mitigate operational risk, and deliver an exceptional customer experience. Through data-driven decision making and continuous improvement, you will enable scalable supplier partnerships that support business growth and Thermo Fisher's mission of making the world healthier, cleaner, and safer.

Key Responsibilities

• Build, lead, coach, and develop a high-performing team of Supplier Performance Analysts, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Establish and standardize supplier performance governance, operating processes, performance expectations, and best practices to create a scalable and consistent operating model.
• Lead supplier operational performance across the strategic supplier portfolio through KPI management, scorecards, operational reviews, and data-driven performance analysis.
• Drive supplier accountability by leading operational business reviews, corrective action plans, and continuous improvement initiatives that enhance service, quality, delivery, and supply reliability.
• Proactively identify supplier performance trends, operational risks, and improvement opportunities, implementing mitigation strategies to minimize business and customer impact.
• Lead supplier operational performance across the strategic supplier portfolio through KPI management, scorecards, operational reviews, and performance analytics.
• Partner cross-functionally with Planning, Logistics, Customer Service, Quality, Compliance, Finance, and Commercial teams to resolve complex supplier issues, improve operational performance, and support enterprise objectives.
• Develop executive dashboards, performance reporting, and operational metrics that enable data-driven decision-making and continuous monitoring of supplier health.
• Lead supplier operational escalations and recovery efforts to ensure timely resolution of critical issues and minimize supply chain disruption.
• Champion operational excellence by driving process standardization, governance, and strategic initiatives that improve supplier performance, organizational capability, and customer experience.

Core Competencies

• Leadership – Builds and develops high-performing teams.
• Strategic Thinking – Aligns supplier performance with business goals.
• Supplier Performance Management – Drives supplier accountability and continuous improvement.
• Business Acumen – Understands the operational and financial impact of supplier performance.
• Analytical Skills – Uses data and metrics to make informed decisions.
• Collaboration – Builds strong partnerships and influences cross-functional teams.
• Operational Excellence – Improves processes, standardizes practices, and drives results.
• Customer Focus – Delivers solutions that improve service and customer outcomes.

Minimum Requirements

• Bachelor's degree in Supply Chain, Business, Operations, Engineering, or a related field.
• 8+ years of experience in supply chain, procurement, supplier performance, or operations.
• 3+ years of experience leading and developing teams.
• Experience managing supplier performance and driving operational improvements.
• Strong analytical, communication, and cross-functional collaboration skills.

Preferred Qualifications

• Experience in life sciences, healthcare, or a regulated industry.
• Experience with supplier performance management, supply chain analytics, or continuous improvement.
• Proficiency with Mainframe and data visualization tools such as Power BI.
• Lean Six Sigma, APICS, CPSM, or other relevant professional certification.