Adoptions Coordinator

Job Description

Job Description

Position: Adoptions Coordinator Department: OperationsPay: $20/hrExempt/Non-Exempt: Non-exempt, full time positionImmediate Manager: Adoption Program ManagerAvailability: The schedule for this role will start Monday - Friday and will move to Tuesday - Saturday when the interim adoptions office is ready. Work hours may be affected by special events, adoption events or other department requirements. General Position Summary: The Adoption Coordinator is often the first point of contact between the public and Brother Wolf. They are responsible for answering phone calls, returning emails, and greeting people with warmth and enthusiasm when they walk through the doors. The Adoption Coordinator oversees the day-to-day coordination of the adoption process, including scheduling and facilitating adoption appointments and providing thoughtful, individualized adoption counseling.They also support a variety of administrative tasks, including maintaining accurate and engaging animal bios, updating adoption-related information, keeping records current, and preparing documentation for adoption packets.Who We Are: Founded in 2007, Brother Wolf Animal Rescue enhances the lives of companion animals and the people who love them. Through adoption and pet retention programs to extensive volunteer and foster networks, Brother Wolf Animal Rescue impacts the lives of thousands of animals each year in the Western North Carolina region. Brother Wolf Animal Rescue envisions a community where all companion animals are valued, cared for and thriving, and where lives are enriched by the special bond between people and animals. Essential Function/Major Responsibilities:Customer Service & CommunicationGreets all visitors with a warm, positive, and non-judgemental attitude Responds to phone, email, and in-person communications with compassion and kindness in a timely mannerConnects community members with resources to support their needs and overcome challengesAdoption CounselingCollaborates with adopters to gain an understanding of their wants and needs, and help them understand the needs of their potential new petHelps adopters navigate the adoption process with clarity, confidence, and joyEngage in collaborative conversations with adopters to set them and their new pet up for successFinalizes adoptions, including completing necessary paperworkSeeks to find creative and practical solutions to support adoption matches for both adopters and pets, such as navigating potty-training for full-time workers or providing resources for managing separation anxiety.Supports with coordination and attends off-site adoption events as neededAdministration & Record KeepingEnsures files are appropriately maintained and organizedEnsures adoption paperwork is accurate and up-to-date with the latest medical and behavioral information availableUpdates shelter animal database to accurately capture animals' locations, statuses, and other relevant informationProvides administrative support across functions and departmentsOperates register and completes a daily report and cash out at the end of each shiftFill in for other areas and performs other tasks/functions as neededMinimum Qualifications: Must be at least 18 years of ageHigh school diploma or GED requiredAbility to read, write, and understand English with excellent written & verbal communication required1+ year of experience in customer service, office administration, hospitality, or similar Proficiency in basic computer skills & programs including Google G Suite required Physical ability to walk and or stand on your feet throughout a normal workday required. Ability to bend and squat. Physical ability to engage in repetitive motions of legs, arms, and hands and to hear and see clearly. Allergic conditions, which may be aggravated when handling or working with animals, may be a disqualification.Strongly Encouraged to Apply:Experience in nonprofits or animal welfare organizationsWorking conditions:Conditions may include working alone, working inside or outside during varying weather conditions, frequent interruptions, and some evenings/weekends meetings and classes.Educational Requirements: High school graduation required.