Senior Product Owner

Role Description

The Senior Product Owner is a seasoned, highly autonomous practitioner responsible for major portions of complex products and for leading cross-functional delivery at the module level. This role owns backlog strategy for a significant product area, resolves a diverse range of complex problems with limited direction, and serves as an escalation point and coach for less-experienced product owners. The Senior Product Owner frequently interfaces with customers and senior leadership and drives cross-functional initiatives that improve delivery quality and predictability.

• Own backlog strategy and prioritization for a major or complex product area, balancing customer needs, business goals, and technical constraints.
• Lead a small-to-medium cross-functional team through discovery, planning, and delivery at the module level with minimal oversight.
• Set the standard for high-quality epics, user stories, and acceptance criteria; establish backlog and Definition of Done practices for the team.
• Serve as an escalation point for complex requirements, dependencies, and delivery risks.
• Coach, mentor, and review the work of Associate Product Owners and Product Owners; share best practices and raise team craft.
• Partner with engineering, architecture, and UX to sequence complex initiatives and resolve trade-offs.
• Engage directly with government clients and stakeholders to validate direction and shape release plans.
• Drive cross-functional initiatives and process improvements that increase delivery predictability and quality.
• Define and monitor product health and delivery metrics; recommend changes based on evidence.
• Represent the product area in internal reviews and, at times, to external customers.
• Leverage AI productivity tools to scale backlog management and analysis across the team.
• Perform other duties as assigned.

Qualifications

• 6+ years in product ownership, product management, or business analysis, including complex or enterprise initiatives.
• Bachelor’s degree or equivalent work experience.
• Demonstrated success leading cross-functional delivery from discovery through adoption.
• Deep Agile/SDLC proficiency; expert use of JIRA, Azure DevOps, and Figma; advanced AI productivity tools (Claude, ChatPRD, Copilot).
• Public sector / gov-tech domain experience strongly preferred (tax administration, short-term rental, revenue management, or payments).
• Strong grasp of technical components (APIs, Middleware, Services, SQL).

Knowledge, Skills and Abilities

• Advanced backlog and requirements craft; able to set standards for a team.
• Skilled at prioritization trade-offs, conflict resolution, and stakeholder alignment.
• Strong client presence; translates fluently between technical and business audiences.
• Data-driven; defines success metrics and uses evidence to guide decisions.
• Mentorship and team-lead capabilities across less-experienced product owners.

Work Environment

• The noise level in the work environment is usually moderate as the employee works remotely or in an office setting, at an individual workstation, using telephone and computer.

Physical Demands

• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
• This position needs to occasionally move about inside the office.
• The person in this position frequently communicates via telephone and video.

Company Description

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.