Bilingual Customer Service Representative

Sell Agent - Customer Experience Pay Range: $40,000-$60,000 | Location: Dallas, TX Responsible for delivering customer website support and coordinating customer vehicle purchases. Responsibilities Driveway website concierge/brand promise expert Customer Concierge: Answers questions and helps move the digital transaction process forward Coordinates virtual inspection using our inspection application Coordinates pick-up of purchased vehicle from customer’s home Communicates effectively with customers through chat, phone, and CRM/email Maintains activity log Other duties as assigned Skills and Qualifications Strong attention to detail Excellent communication skills Time management Active listening skills Critical thinking Competencies Does the right thing, takes action and adapts to change Self‑motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values Benefits Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Physical Demands Physical Demands Up to 1/3 of time: standing, walking, lifting up to 25 pounds. Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing. Reasonable accommodations may be made to enable individuals to perform the essential functions. Disclaimer This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. #J-18808-Ljbffr Lithia Motors, Inc