Medical Office Specialist

Position Summary
South Heart Clinic is seeking a dependable, professional, and patient-focused Medical Office Specialist to join our team in Harlingen, Texas. The ideal candidate will have strong communication and organizational skills, attention to detail, and the ability to provide excellent customer service in a fast-paced medical office environment.
The Medical Office Specialist is responsible for supporting daily front-office operations, assisting patients with registration and scheduling, verifying insurance information, processing payments, and maintaining accurate patient records while ensuring confidentiality and compliance with HIPAA regulations.
Duties and Responsibilities
Duties and responsibilities include, but are not limited to, the following:

• Greet patients and visitors promptly and courteously, providing a welcoming and professional experience.
• Check in patients and accurately enter, verify, and update demographic, insurance, and other required information in the electronic medical record (EMR) and medical billing systems.
• Schedule, cancel, and reschedule patient appointments in accordance with office policies and scheduling procedures.
• Maintain appointment schedules, send appointment reminders, and monitor missed appointments as needed.
• Answer multiple telephone lines professionally, direct calls to the appropriate personnel, document messages accurately, and follow up on return calls when necessary.
• Communicate effectively with patients, providers, and other healthcare team members to support efficient office operations.
• Verify patient insurance eligibility, benefits, demographics, and authorization requirements as applicable.
• Collect patient copayments, cash payments, and other applicable balances in accordance with office procedures.
• Enter charges and payments accurately into the appropriate computer systems.
• Maintain accurate patient registration and financial documentation.
• Keep the front desk, work area, and patient lobby clean, organized, and presentable.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA regulations and clinic policies.
• Attend staff meetings and participate in training as required.
• Perform other related duties as assigned to support the needs of the clinic.

Qualifications and Requirements

• High school diploma or equivalent required.
• Additional education or training in medical office administration, healthcare administration, or a related field is preferred, including an associate degree, technical college coursework, or relevant professional certifications.
• Previous medical office, healthcare administration, or customer service experience preferred.
• Familiarity with electronic medical records (EMR), medical billing systems, and appointment scheduling software preferred.
• Knowledge of insurance verification, patient registration, and payment collection procedures is a plus.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Professional, courteous, and compassionate approach to patient care.
• Basic computer skills and the ability to learn new software systems.
• Ability to maintain patient confidentiality and follow HIPAA requirements.
• Dependable, punctual, and able to work collaboratively with providers and coworkers.

Work Environment
This position is based in a professional outpatient medical clinic and involves frequent interaction with patients, visitors, providers, and administrative staff. The successful candidate must be comfortable managing multiple responsibilities while maintaining accuracy, professionalism, and a positive patient experience.
Join Our Team
At South Heart Clinic, we value professionalism, teamwork, and compassionate service. If you are organized, detail-oriented, and enjoy helping patients navigate their healthcare experience, we encourage you to apply for the Medical Office Specialist position in Harlingen, Texas.