Customer Account Specialist

Customer Account Specialist IIThis role is the central point of contact between external Customers and the Amcor organization. Our Customers recognize this role as the "Face of Amcor".This is the second of three levels of Account Specialists within the Customer Service group. The level II is proficient at the below responsibilities and requires limited support to handle issues that may arise out of the daily responsibilities of the role.WHAT YOU GET TO DOGeographic Scope: North AmericaNumber of colleagues directly reporting to this job: NoneCustomer EngagementMaintain customer loyalty through positive customer engagement. Engage in proactive discussions with customers to improve our business.Work in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns and more to meet customer expectations.Lead conversations with customers to provide them guidance regarding terms, agreements, purchase orders, inventory, and order status; asks for assistance from Sales or fellow Customer Account Specialists.Demonstrate consistent adherence to standard processes and comply with service level agreements to support our customer-centric organization.Has working knowledge of cross functional technical expertise, technical knowledge of products, order management systems and manufacturing processes.Order ProcessingReceive and process customer orders while screening information for accuracy and completenessMonitor customer orders throughout the manufacturing process, advising customers and Sales of any significant delays and provides alternatives to ensure customer expectations are fulfilledShipping, Delivery & Inventory CoordinationInitiate customer releases for all shipments and ensures delivery dates are met as well as coordinates the expediting of rush shipments and monitors their progress.Manage and process outside warehousing shipments of inventory.Understand and manage export business and required documentation.Managing sub-contracting businessEnter and manage non-conformances in a timely manner. Provide and incorporate corrective action plan for Customer Account Specialists owned non-conformances.Follow standard process to manage aged inventory.Manage consignment inventory and understand downstream affect.Partner with Sales and Manufacturing to analyze customer requirements to develop and manage customer-specific programs/models i.e. safety stock or Vendor Managed Inventory programsPartner with Sales, Marketing, and Product Data to create new material masters. Ensure all relevant documentation provided is accurate & continually maintained.Provide information to customers as requested such as: Bill of Lading, Proof of Delivery, Certificate of Compliance, Billings, and Inventory reportsCustomer Account MaintenanceMaintain and actively utilize active customer electronic account profiles and item list to provide service excellence.MiscellaneousIdentify and lead Continuous Improvement initiatives to determine new, improved and streamlined approaches to better serve customer & business needs.Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.WHAT WE VALUEChampion a culture of qualityStrong communication skills utilized in both internal and external relationships with a customer focusSelf-drive and initiative to seek out continuous improvement opportunitiesStrong attention to detail and time management to best prioritize workloadResults Orientation, Strategic Orientation, Collaboration and Influence, Decision Making & Problem SolvingWHAT WE WANT FROM YOUBachelor's Degree Preferred2-5 years of successful experience in Manufacturing and Customer Service environmentProficient in Microsoft OfficeOur ExpectationsOur people are engaged and developing as part of a high-performing Amcor teamOur customers grow and prosper from Amcor's quality, service, and innovationOur investors benefit from Amcor's consistent growth and superior returnsThe environment is better off because of Amcor's leadership and productsEqual Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information.E-VerifyWe verify the identity and employment authorization of individuals hired for employment in the United States.BenefitsMedical, dental and vision plansFlexible time off, starting at 80 hours paid time per year for full-time salaried employeesCompany-paid holidays starting at 8 days per year and may vary by locationWellbeing program & Employee Assistance ProgramHealth Savings Account/Flexible Spending AccountLife insurance, AD&D, short-term & long-term disability, and voluntary benefitsPaid Parental LeaveRetirement Savings Plan with company matchTuition Reimbursement (dependent upon approval)Discretionary annual bonus program (initial eligibility dependent upon hire date)