Customer Experience Specialist

Job Description

Job Description

This Is Not A Remote Position. This is an In-Office Position.

About Phase 3 Marketing & Communications:

Founded in 2001, Phase 3 is an integrated marketing services firm, simplifying the way brands connect with their customers. A commitment to ideation to execution means Phase 3 offers everything from creative, digital, marketing and public relations to small- and large-format digital, and offset printing. We manage the picture of projects – start-to-finish, arm-in-arm – like no other partner. With locations across the eastern United States, including Atlanta, Charlotte, Dallas, Nashville and Fairfield - New Jersey, our reach and efficiencies enable our team to creatively and effectively solve clients’ biggest marketing challenges, together. 

Phase 3 is recognized annually as a top 10 marketing services firm by the Atlanta Business Chronicle and as a top 15 marketing services firm by the Charlotte Business Journal and Nashville Business Journal. The company has been ranked among the flagship Printing Impressions 400 annually since 2011, and additional accolades include Atlanta Business Chronicle’s 2015 Pacesetter Award, placement on the 2017 Inc. 5000 List for Fasted Growing Private Companies, and recognition as one of Charlotte’s Best Places to Work.

Job Description:

Our Customer Experience Specialist position is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts.

Job Responsibilities:

• Customer service, order entry, forecasting, quoting, and reporting
• Achieving customer satisfaction by efficiently managing requests for pricing/estimating, order entry, implementing change orders, project consultation, monitoring production and due dates (project management), and communicating with senior sales and production
• Primary point of contact for the work they manage and responsible for reporting, problem solving, quoting, and paperwork required
• Sourcing, data entry, timely follow up to all quotes and client requests, and general administrative responsibilities
• Relationship building skills and be comfortable working directly with clients
• Provide client consultation, pricing, ongoing account maintenance, and have expert knowledge of all Phase 3 products

Job Requirements:

• Bachelor’s degree preferred
• A minimum of 2 years account management/customer service experience required
• Must work well in a very fast-paced, deadline-oriented environment; have strong organizational and problem-solving skills; good attention to detail; be able to communicate effectively and work well with others in a team environment
• Working knowledge of a PC and Microsoft Office software
• Expert relationship building skills
• Detail oriented
• Expert organizational skills
• Project management, event management, or prior administrative skills preferred

Phase 3 Marketing and Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.