CRM Project Manager

Our client is seeking a CRM Project Manager to support the execution of global retention marketing initiatives across email, SMS, and push notification channels. This role will serve as a key liaison between internal stakeholders, creative partners, developers, and external agencies, ensuring projects are delivered on time, on brand, and with a high level of quality. The ideal candidate is highly organized, detail-oriented, and experienced managing cross‑functional digital marketing projects in a fast‑paced environment. This person will play a critical role in coordinating campaign execution, managing timelines, overseeing production workflows, and driving operational efficiencies across retention marketing programs. Location: Broomfield, CO or Fully Remote Duration: Through December 2026 Hours: 40 hours/week Pay Range : $50-55/hr. Responsibilities Serve as the primary point of contact between the Global Retention team and internal cross‑functional partners, external agencies, and development teams. Develop and maintain detailed project plans, timelines, schedules, and documentation for CRM and retention marketing initiatives. Monitor project progress, proactively identify risks or roadblocks, and drive solutions to ensure timely delivery. Coordinate and oversee email campaign production with external development partners, ensuring deadlines and quality standards are met. Manage QA processes for email, SMS, and push notification campaigns in partnership with internal stakeholders. Build and route initial drafts of SMS and push notification campaigns through review and approval processes. Facilitate communication across teams to ensure alignment on project priorities, timelines, and deliverables. Identify opportunities to improve processes, streamline workflows, and increase efficiency across retention marketing operations. Qualifications Bachelor's degree in Business, Marketing, Merchandising, or a related field, or equivalent professional experience. 2+ years of experience in digital marketing project management, CRM project management, or a similar role. Strong understanding of retention marketing channels, including email, SMS, and push notifications. Experience managing multiple projects simultaneously while balancing competing priorities and deadlines. Familiarity with project management tools such as Jira and Figma. Experience working within CRM and marketing automation platforms, including Salesforce Marketing Cloud, Attentive, and OneSignal. Proven ability to coordinate cross‑functional teams and manage complex marketing initiatives from planning through execution. Strong communication, organization, and problem‑solving skills with a collaborative, team‑oriented approach. #J-18808-Ljbffr