Store Director (Profit Center Leader)

Job Description

Job Description

Store DirectorRole ProfileAt Diventures, safety is our number one priority and fun is our number one goal. We use our passion and the power of water to impact lives, change the world, and have fun doing it! We are seeking a dynamic, high-energy leader to serve as the Store Director over our store in Peoria, Arizona.The Store Director contributes to the success of Diventures by leading a team of full-time, part-time, and contracted team members to build positive experiences and lasting relationships. The Store Director works closely with our customers, Diventures Store Support, team members, and dive professionals to maximize both customer experience and the business results of our store, with the sales of swimming lessons and aquatics programming, scuba instruction, dive equipment, and travel programs. Delivering on our brand promise, the Store Director acts with an owner/operator mentality to ensure our people, programs, and facility provide a safe, positive, engaging, and exciting store environment and experience.Responsible for the total performance of their business unit, the Store Director reports to the Area Director and works to optimize the income and profit generation of their business through the selection, training, and leading of their store team. As the leader of two specialized assistants/leads, swim teachers, a small team of retail salespeople, and a larger team of contracted dive professionals, the Store Director builds sustainable growth through individual and team development.In addition to direct customer service (about ¼ of their time is spent on the retail floor and/or pool deck) the Store Director is responsible for ensuring safe operation, effective class scheduling and execution, efficient lead generation and conversion, equipment sales, instructor scheduling, product merchandising, inventory management, scuba equipment service, and the store's rental program.The Store Director also works closely with the Diventures Store Support team to proactively develop new swim and dive professionals and ensure effective succession planning and program growth. A certified pool operator and certified diver (after completion of provided training), the Store Director keeps up to date with and maintains all industry safety and training standards for all pool and offsite diving operations.To be successful in their role, the Store Director must effectively lead their team in driving the acquisition, conversion, and retention of swim, scuba, and travel customers while operating a safe, clean, and well-merchandised retail training center. The Store Director collaborates continuously with the Swim and Scuba Program Directors, Merchandising Director, Travel Director, and other members of the Store Support team in the effective planning, development, and execution of all aspects of the swim, scuba, retail, and travel experience in their location. Key Attributes of the Successful Diventures Scuba Experience Manager• Customer-First Mindset• Servant Leader• Sense of Urgency• Initiative• Engaging• Clear Communicator• Tenacity• Effective Time Manager• Positive and Professional Image• Business Acumen• Positive Mindset• Command• Collaboration• Problem SolverRequired Competencies1) Demonstrable relevant experience in the successful leading of customer-focused teams: prospecting, recruiting, interviewing, selection, training, performance coaching, performance management, succession planning and separation.2) Successful sales leadership experience across varied media: in-person, over the phone, and in writing (email, letters, etc.)3) Experience in efficient resource and financial management: revenue, margin, payroll, expenses.4) Scuba, Aquatics, Certified Pool Operators, lifeguard, and/or dive professional experience or a strong desire to learn those competencies.