Field Service Technician

Field Service Technician Functional area: Service | Onsite | Country/Region: US | City: Osburn | Location: Osburn, ID, 83849 Benefits Benefits eligibility begins the 1st of the month after start date Health care eligibility – medical, dental, vision, prescription, telemedicine Wellness program Short and long‑term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Paid Vacation Paid Sick Time Responsibilities Level 1 Review and update personal tool inventory quarterly, maintaining calibration compliance. Complete daily work assignments from customer or supervisor. Troubleshoot mechanical, hydraulic, electrical, and pneumatic systems, both by phone and onsite. Process warranty claim reports following company policy. Adhere to safety, environmental, and PPE requirements. Maintain courteous communication with customers and internal staff. Level 2 Validate warranty claims and discuss issues with product company. Submit service reports and communicate activities to customer and service manager. Manage multiple projects and deadlines in a fast‑paced environment. Level 3 Develop customized solutions for customer‑specific issues using specialized expertise. Rebuild complete components to OEM specifications in the service shop. Perform essential functions on all equipment types across business lines. Serve as subject‑matter expert, training and developing other technicians. Requirements Level 1 Basic computer skills and familiarity with Epiroc equipment. Strong mechanical aptitude, good work ethic, and ability to read basic hydraulic and 24‑volt schematics. Own hand tools; willing to expand inventory as needed. Complete TL1 and TL2 training and Safe Start Modules 1‑5 within first year. Maintain required US Department of Labor training certificates or complete needed training. Valid driver’s license with good driving record; if required, obtain and maintain a commercial driver’s license (CDL) for vehicles over 26,001 pounds. Travel required. Level 2 Certificate of completion from a technical or trade school, or 2‑5 years of relevant experience. Complete TL1 and TL2 within 3‑6 months of hire. Level 3 Certificate of completion from a technical or trade school, or 5+ years of relevant experience. Complete TL1 and TL2 training within 1 month of hire. *Level will be determined based on selected candidate’s relevant work experience, knowledge, skills, and ability to perform the essential functions of the job. Note: This job description is not an exhaustive list of all duties, responsibilities, or qualifications. Employees are held accountable for all duties of the job. Equal Opportunity Statement Epiroc is an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Epiroc Group