Outpatient Unit Coordinator

Clerical Support Position

This position, under direct supervision, is responsible for providing clerical support to the unit including registration, reception of patients, and gathering of data for service and billing. This position performs various support functions including answering the telephone, accessing, filing, and scanning information into the Electronic medical record. This position also assists with the coordination of daily activities which may include faxing, ordering of supplies, among others. This position provides assistance to nursing staff by performing selected activities (ie, weights, vital signs, assist with ambulation) under the direct supervision of the RN. May perform non-direct patient care activities as assigned, such as stocking and organization of the unit.

Job Requirements: High School Diploma or GED Degree or GED (Required) Up to 1 year experience in a related field (Required) Typing 30 WPM Computer literate Basic Life Support (BLS) Required

Job Responsibilities: Answers phones in accordance with Service Excellence standards. Assists with the coordination of daily activities of the center. Coordinate all patient appointments, Dr meetings and calls into computer scheduling. Communicate with Staff and Dr/Dr office any conflicts. Produce daily worksheets for staff and patient information sheets for each Doctor. Demonstrates organizational and communication skills to promote the well being of the Center. Greets all patients pleasantly and accurately registers them into the hospital computer system according to specific registration requirements. Insures consents, NNC's, registration and orders are verified with current patient information.

Working Conditions: Bending - Climbing - Rarely Concentrating - Continuous Learning - Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Kneeling - Occasionally Lifting <10 Lbs. - Lifting 50+ Lbs. - Rarely Lifting <50 Lbs. - Occasionally Pulling - Rarely Pushing - Occasionally Reaching - Rarely Reading - Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service

Respect: ALWAYS... Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community